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Canon dc2018 fax machine - error code c6400 - Office Equipment & Supplies

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  • emoving Mar 24, 2011

    Thank you, the solution was very helpful and I now can continue to fax !!!!!

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Welcome to Fixya

C6400 Zero-cross signal error means:

While fuser heater ON/OFF control is performed, the zero-cross signal is not input within 3 s.

Try this troubleshooting procedure.

Turn off the machine. Open top toner cover. Turn machine back on. When you see message "close top cover" press "system menu" button. Scroll up to "service setting" then press the # button, green "start" button and the "enter" button all at the same time. Then scroll down to "maint mode"
press "enter" then enter 163 press" enter " turn off machine then turn back on and close toner cover.

Thank you for using Fixya!

Posted on Mar 22, 2011

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Posted on Jan 02, 2017

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2 Answers

How can I fix the error c6400 on kyocera taskalfa 221?


Hi
I found this explanation of your error, although my understanding of it is not entirely clear.
Code: C6400
Description: Zero-cross signal error
Interrupt of the zero-cross signal does not occur more than 1 s.
Causes: Poor contact in the connector terminals.
Defective power source PWB.
Defective engine PWB
You can find this here:
Error Codes Kyocera Mita TASKalfa 221 Code C6400
and also by changing the drop down menus along the top of the page you can view other errors for your machine and for other models and makes. You can also use the link to get a Service Manual for your machine.
Hope this is helpful, if so would you please register that with Fixya
Cheers

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1 Answer

ADD TONER ERROR


Good day, if your error is toner then make sure the small white gears on the back of the toner cartridge is turning, if they are not then replace toner bottle, if they are turning ask a technician to test the toner motor. If your machine displays error C6400 then enter service mode by pressing 10871087, now press 163 and OK, now restart your machine, if the code is still there then you should replace your fuser/fixing unit.

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C6400 is a fixing unit error.

To reset -

Try this, enter "10871087" from keypad, You should now be in maintenance mode.
Enter "163"press "Start / Print" key.

You should see a screen that says "Execute".

Cursor / highlight "Execute".

Press "Start / Print key.

The machine will turn off and should come back to ready. If not then you need to replace the fixing unit.

I hope this is helpful,
Shawn


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