Question about Logitech QuickCam Chat Personal Web Camera

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Complete dark screen on quick cam

Hello my logitech cam....seems to be on ..but the screen is black ..and although it will take a picture ...complete with camera click ..there is no image on the screen.I have checked everything on the back of my pc ..and all seem in order.I am at my wits end .I am hoping that you can help resolve my issues ..or at least give me a starting point to look.Thanking you in advance.Annalisa

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  • Anonymous Dec 16, 2008

    OS: Windows Vista 32
    Webcam: Logitech QuickCam Communicate MP
    Logitech Software Version: 11.80

    This webcam worked fine when it was first installed. Within the first couple weeks, I began having the problem of seeing a black screen instead of a video image, with both the logitech software and Yahoo Messenger. A few times, this problem was fixed, by restarting computer, and once by ending all related processes in Task Manager, then restarting Logitech software.

    Currently, I am only seeing the black screen, and cannot get a video image. I did uninstall all Logitech software, restart the computer, and reinstall Logitech software. The problem persists. I have not received any error messages at any time relating to this problem. The camera appears to work fine; however, it only shows black.




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Try unplugging the USB cable and replugging it while the computer is on. I had the same problem you describe and also did a soft reboot of the computer which did not fix it. Cycling the power of the camera by unplugging it and plugging it back in fixed the picture.

Posted on Jan 08, 2009

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