Question about HP Photosmart C7180 All-In-One InkJet Printer

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I am trying to send faxes and keep getting error 351* what is this?

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  • Expert
  • 187 Answers

How to easily fix (error 351)? There are two (2) ways to fix 351 Error:

Advanced Computer User Solution (manual restore):
1) Start your computer and log on as an administrator.
2) Click the Start button then select All Programs, Accessories, System Tools, and then click System Restore.
3) In the new window, select "Restore my computer to an earlier time" option and then click Next.
4) Select the most recent system restore point from the "On this list, click a restore point" list, and then click Next.
5) Click Next on the confirmation window.
6) Restarts the computer when the restoration is finished.

Novice Computer User Solution (completely automated):
1) Download (Error 351) repair utility.
2) Install program and click Scan button.
3) Click the Fix Errors button when scan is completed.
4) Restart your computer.

hope this helps..pls rate if this helps thanks

Posted on Mar 21, 2011

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: HP laserjet M1319f MFP "no fax detected" error

I had the same problem and just solved it by going into Setup - then Fax Setup - then All Faxes - Then Speed - and lowering the speed from fast to medium. Sure it's a couple seconds slower, but it finally works!!!

Posted on Jul 24, 2009

  • 1 Answer

SOURCE: Fax Error Codes

Disconnect all phone lines and wait one minute. Plug in an analog telephone to reset the lines. Re-plug your original phones (and fax) and try faxing again.

Posted on Sep 26, 2007

techieguy
  • 4 Answers

SOURCE: Error Codes

Hi Sir
this is very common error that happens in fax
i am sending a link which has all the things of hp
please follow that arcticle it is going to resolve the issue for you

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&docname=bpu02549

Posted on Jun 15, 2008

aviral_srms
  • 1216 Answers

SOURCE: i keep getting error messages when i try to send

get your solution here.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549

Posted on Jan 23, 2010

  • 35 Answers

SOURCE: SOLUTIONS FOR FAX PROBLEM COMM

Try turning off ECM in the Fax Settings Menu.

Posted on Mar 17, 2011

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1 Answer

Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 23, 2014 | HP Officejet 6600 e-All-in-One -...

2 Answers

Hi my HP printer fax was working fine but now I am getting a 351 error message I rang the fax print test and everything seemed fine there


    1. On the product control panel, press the setup button (c01661990.gif ).
    2. Use the right arrow key (c01661991.jpg ) to select Advanced Fax Setup , and then press the OK button (c01335940.jpg ).
    3. Use the right arrow key (c01661991.jpg ) to select ECM , and then press the OKbutton (c01335940.jpg ).
    4. Use the right arrow key (c01661991.jpg ) to select Off , and then press the OK button (c01335940.jpg ).
    5. If the ECM is off try turning it back On
    6. Check All these other settings
    7. Press the Setup button c01661990.gif Go to Advanced fax settings and check if the Fax speed is set to medium

          Oct 24, 2010 | HP Officejet 6500 Wireless All-in-One...

          1 Answer

          Error 351


          • The following is for error code 351
          • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
          • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
          • The remote user pressed the Stop key while the reception was in progress.
          • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.


          Solutions
          • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
          • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Try sending at a lower transmission speed.

          Mar 01, 2010 | HP FAX 1250 Fax Machine (Black)

          1 Answer

          Hp printer 6313 all in have problem for fax. error number 351


          The machine has a ECM (Error Correction)error.

          Could be:
          1. The remote machine has failed to respond.
          2. The remote user has oressed the Stop button.
          3. Incompatability between two machines may cause the remote machine to abandon the call.
          Try turning off ECM in the Fax Settings Menu.

          Nov 24, 2009 | HP FAX 1250 Fax Machine (Black)

          2 Answers

          Error Codes


          Hi Sir
          this is very common error that happens in fax
          i am sending a link which has all the things of hp
          please follow that arcticle it is going to resolve the issue for you

          http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&docname=bpu02549

          Jun 15, 2008 | HP OfficeJet 6110 All-In-One InkJet...

          1 Answer

          HP Officejet D Series Multifunction d135 Error Message Interpretation


          Hi Sproutman.

          Please click on the web link given below and perform the steps provided in the web page to get the issue fixed.

          http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&lc=en&dlc=en&product=64986

          Click on the web link given above.

          Scroll down to the error code and read the error code.

          Mar 07, 2008 | HP OfficeJet D135 All-In-One InkJet...

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