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I have recently bought a Hitachi LS-1000-EMEA external hard drive from a seller on Ebay. The drive, packaging and everything a appears to be new, as the buyer claimed. When plugged in, the drive is recognised and named in devices but not as a drive in 'my computer' Also, according to my research on the internet, the drive should be pre-loaded with software which allows the user to format, view, register etc. This appears to be missing. Does Hitachi have a download with which I could obtain this missing software? If not, can you suggest anything which will allow 'my computer to recognise the drive? Regards, Andy.

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If you are running windows vista/7 go to COMPUTER right click and go down to manage. go to the right side where it says DISK MANAGEMENT. It might help you.

Posted on Mar 22, 2011

Testimonial: "Thanks very much. I didn't know that option existed. I am currently talking to Hitachi re missing software supposedly pre-installed. Thanks Anyway."


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WOW! Really painful!

CREATE a "backup" folder on your GOOD drive first.

Try this... YOU are trying to get your Hitachi drive to boot and READ! So PLACE your Hitachi Drive in GIVEN position and RETRY booting each time...

VERTICAL (connectors UP).. then connectors down. Will it boot and ACCESS? Try PC board UP, etc, etc... EVERY position you can think of... REBOOTING each time you re-position...

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Take a look at the photo below... See the chrome 'arm' above the stacked disk(s)? You want to BANG the disk into your palm and hopefully 'free' that "arm" to access your drive again freely! Amigo ~ THIS IS a last resort...

But finally ~ it is written on the Pyramid Walls... BACK IT UP!



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The 'RECYCLER' folder is the Windows "Recycle Bin".

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Thumbs up please if it's any use to you Thank you.

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