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I have recently bought a Hitachi LS-1000-EMEA external hard drive from a seller on Ebay. The drive, packaging and everything a appears to be new, as the buyer claimed. When plugged in, the drive is recognised and named in devices but not as a drive in 'my computer' Also, according to my research on the internet, the drive should be pre-loaded with software which allows the user to format, view, register etc. This appears to be missing. Does Hitachi have a download with which I could obtain this missing software? If not, can you suggest anything which will allow 'my computer to recognise the drive? Regards, Andy.

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If you are running windows vista/7 go to COMPUTER right click and go down to manage. go to the right side where it says DISK MANAGEMENT. It might help you.

Posted on Mar 22, 2011

Testimonial: "Thanks very much. I didn't know that option existed. I am currently talking to Hitachi re missing software supposedly pre-installed. Thanks Anyway."

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Posted on Jan 02, 2017

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You will need to check You Tube to find a Dismantle on your product and follow the step guide on here, the procedure should be similar.
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