Question about Washing Machines

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Sears (whirlpool) Canyon capacity washer wouldn't spin clothes dry and kept giving an sd code at 6min mark on rinse/spin cycle. I took the back off the machine and removed a penny from the pump, replaced the pump and ran a wash while I watched to see what was going on if the code came up again. Then I noticed a big black blob swishing around in the water of the machine-between the wash drum and water basin of the machine. After looking at it carefully it appears to be a giant blob of lint. The wash ran through okay but there is still water at the bottom of the basin and the clothes are wetter than normal. I think the lint is clogging the water as it gets down very low from getting into the pump as it is spinning them dry. When I did a wash with soap it ran through the cycle but left suds on the clothes because the water left in the bottom of the machine spins so fast it becomes very sudsy. My question is how to get that lint out. When you take the pump of the machine the opening th the water catch basin is covered by a plate so I can't just stick my fingers in a pull it out. Any ideas would be appreciated. I really don't want to remove the drum, I think it is out of my level of technical ability. Thanks!!

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  • gosullivan Mar 21, 2011

    Thanks I will look for the model number when I get home and respond.

  • gosullivan Mar 22, 2011

    Sorry for the delay.

    The machine is Kenmore Oasis HE, Model 11027062601
    Type 580 Series CT3471092

    It is a top load machine, no agitator and was bought new around 2005/6.

  • gosullivan Mar 22, 2011

    Thank you. I will try to muster up the courage to attempt this over the weekend. It looks like I can manage it. I'm a bit unclear on step 4, but when I get there it will probably make sense. I will contact you with questions during the process if I need guidance. Not to worry about timing on replies I realize you can't respond immediately. My biggest fear is putting it back together incorrectly and causing bigger problems. Any thing to be extra careful on during re-assembly??



    Thanks so much for your help

  • gosullivan Mar 25, 2011

    Well that was easy enough to do. It was a SOCK!! I ran a load, I'm still getting a lot of suds left on the cloths and they aren't as spun dry as they used to be, but much better than before. One thing I've noticed is that if I take the drain hose out of the stand pipe on the spin cycle and put it in a bucket about a foot lower it drains more and the clothes are dryer. If I hold the drain hose up the same height as if it were in the stand pipe it stops draining. Could the pump just not be running at full power? It sure seems to be spinning as fast as alway. I've checked the impellers in the pump, none are broken or missing. Any thoughts? We have septic, it could be full, we've had lots of snow melt, but no water is back washing into the machine I watched for that. Also, I am not getting Ld or Sd codes. Thanks for any ideas you might offer.

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  • Washing Mach... Master
  • 2,605 Answers

Hello,

Welcome to FixYa.

I'm pretty sure I know what you're referring and in fact I can explain what needs to be done to gain access to this "lint ball" or sock or whatever it is ( via removing the tub...it's pretty easy once you see how ) but I'll need you to provide the model number to be sure and save time potentially explaining irrelivant information.

I'll watch for your post and we can go from there. Thank's for visiting FixYa today. Good luck.

Regards,

Macmarkus :)

Posted on Mar 21, 2011

  • 2 more comments 
  • Mark MacDonald
    Mark MacDonald Mar 21, 2011

    Great. Thanks for the reply. I will watch for the model number in your post.



    Regards,



    Macmarkus :)

  • Mark MacDonald
    Mark MacDonald Mar 22, 2011

    Hello again,



    Thank you for the reply, the timetable is at your convenience...I just hope I can accommodate most of the time with different time zones on-line as we all are.



    Your machine is as I suspected, so we'll begin by telling you how to access the inner basket area.



    **First unplug the washer... safety first**



    1) the top needs to be lifted, this is best done with a puddy knife or something similar to depress the clips on both sides, i.e. (these tops are quiet heavy and the lid has heavy springs so be careful...leave the top in the "up" position until you can rest the entire top against a wall or something to allow you to work un-impeded as show below as well )






    Lean it back if possible...watch that lid again, those springs are heavy duty.









    2) remove the re-circulation hose clamp for the top deflector/splash guard...and remove the guard via the clips around the tub.











    Pull's off,






    3) remove the "agitator" assembly (we'll call it that anyway)...first the cap, then the 7/16" bolt, pull straight up (you may need to wiggle it back and forth until it lets loose )






    7/16' bolt,







    4) once removed you'll see the outer basket hub, you may not even need to remove this via the philips head screws...sometimes it helps to loosen it, but don't take it off completely. Then the entire assembly will lift out ( again you may need to wiggle it around )






    Then you'll see a small plastic cover over the pump outlet/sump area. It's a good idea to remove it and check around or clean out.






    That should give you a pretty good start or in fact all you need to clear up the lint ball problem. Let me know how you make out and we can go forward from there if necessary. Good luck.



    I'll be watching for your post on progress/completion.



    Regards,



    Macmarkus :)

  • Mark MacDonald
    Mark MacDonald Mar 22, 2011

    Hello again,



    Let me know when you're tackling the job.



    In step 4 I'm referring to the hub in the center which has 6 philip head screws holding it in place...you'll see when you get down that far. If not I'll be around to assist you for sure.



    Regards,



    Macmarkus :)

  • Mark MacDonald
    Mark MacDonald Mar 26, 2011

    Hi,

    I didn't realize you had posted a reply/result I must have missed it.

    Anyway, Glad to hear you found the culprit, socks are very common. I think I may have mentioned that, but anyway. As for the drain issue, It isn't possible for the pump to only run at half or anything like that. In theory it could be receiving only half the voltage, but in that case it would not run at all. I would be curious how your drain hose/pipe is arranged. Insure it isn't shoved into the stand-pipe any more than 4"-6" and that the drain hose isn't too high...typically just to the top of the washer is sufficient. Other than that you may want to run a few cycles without any items on "hot" and add just white vinegar ( no detergents ) to purge the tub & lines of soap/detergent build-up.
    Hope that helps get you to a completed resolution. Please remember to take a moment to rate my assistance and a brief testimony is really appreciated.

    I will continue to help in any manner I can from here of course as well.

    Regards,

    Macmarkus :)

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