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I am in France on vacation from USA and am really bummed as My Sony Cybershot DSC-W370 will not close. The display says "Turn the Power off and on again". I've done this several times with no results. I am staying at a remote villa with no phone service. Can you help me via email? I have had many Sony cameras in the past and have preferred this to my Canon since it is so hard to carry. As I recall previous similar problem was resolved by a reset hole I pushed a pin into but I see no reset pin hole. Thanks, Del Orser My serial number is 195526

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  • dborser Mar 22, 2011

    I appreciate your attempt to help but I had already done this. Perhaps there is another person that can help me. If you have access to the a mnual that would be great as I left mine at home. I think perhaps it may explain how to reset it by holding down the off and on button or some other means. Thanks,




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If it does not have a reset button ..and do not want to turn off means that it is frosen for some reason and do not want to get any commands...My advice is to get into the menu if you can ...and look for factory reset ...or reset all ...or default to factory settings ...Any of these function mater how is named will do the same thing ..and reset it to original settings ..After that ..if it do not want to close...Just open the lid and remove the batteries...and leave it like that for a while ...a few minutes or so ...Insert them again ..and try to see if it works ..

Posted on Mar 22, 2011

  • Catalin Turcu
    Catalin Turcu Mar 22, 2011
    here are all the manuals related with this model ..and I studied them all over again and I can tell you for sure that there isn't any reset button as you expect ..either reset from the menu ...and hope it will work ..or I think it is a malfunction at the off button level ..and it isn't much you can do ...I do deal a lot with cameras ..and I never heard about anything like it ..unless the button was defective ...try to see if you press it a few times ..maybe it gets back function ...but I doubt ..



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I accidently droped the camera while it was on. Now the camera does not power on and also the lense is not closing. The model of my camera is Sony dsc-w370.


The Lens Mechanism may be stuck or may be affected by any malfunction. If turning the power on and off again does not resolve the issue, try doing a power reset and Initialize option.
Performing a manual power reset
Turn off the camera.
Remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the camera to remain without power for 60 seconds.
Reinsert the battery pack.
Turn on the camera.
To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settings Menu of the Camera to OK. This will set the user defined settings back to factory default. The images and videos will not get deleted.
If the issue persists, service may be required.
Thanks for contacting FixYa.

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