Question about Microsoft LifeChat™ LX-3000 Headset

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Have the Microsoft Lifechat Lx 3000 headset, and I use Avaya IP Agent via VPN to work, and Windows 7 OS. I had a Logitech headset before and had same issue, so I don't think it's the headset. While trying to work, I loose audio, the callers can hear me but I am not able to hear them. I've tried to troubleshoot this with our Tech Support, and they tell me that Avaya is working fine. What puzzles me is it's so random, I get a couple calls that I can hear, and then the next call, no audio. If I push the dial pad on the Avaya, I may get the call back, if the dial pad responds. (doesn't always) The last couple of days, the beginning of the calls have also changed, before I would get a single tone that a call was there, and now it is broken up, and seems delayed, when I get it at all. This issue has been ongoing for several weeks, and now my job is in jeopardy and I need help!!!

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I had the same type of problems using Avaya (road warrior set up - voip) through a vpn. I work at home on remote set up. I have tried changing headsets, using the telecommuter option in Avaya and going through my regular phone line and still had the same problem.

The company that I work for, suggested changing the order in which I log in to see if this solved the problem. I use to log into the computer first, and then double click on the vpn and enter my password and user name to start my work. They changed it to logging into the VPN at start up first and then continue to access my pc with the log in and password required for that purpose.

The sound quality is better using this method but it didn't stop the various sound issues that you spoke of in your question posted on fixya. It did reduce the number of problems experienced.

what I found that solved the issue for me was changing from the wired heatset on road warrior set up in Avaya to using my bluetooth headset from my cell phone instead.

My computer was not bluetooth enabled, so I went to Best Buy and bought an adapter by I/O Gear that works by plugging it in to your usb port on your pc. The adapter cost me less than $20.00. You install the software on your pc first, then put the adapter in your usb port and turn your bluetooth headset in to pairing mode. The computer picked up the signal quickly with my Plantronics Voyager Pro bluetooth headset. The sound quality is great. I am wireles and hands free for 300 to 550 feet and I have 9 hours of talk time after a single charge. This is a new set up for me. I have used it for about three weeks now and have not experienced any problems with hearing so far.

Give it a try.

Posted on Mar 28, 2011

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