Question about NorStar M7310 Corded Phone

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We used to have a guy come in whenever we had phone problems but he retired. One of my co-workers somehow tried to transfer a person to one of our other locations but in the process have put lines 1 and 5 as "Line In Use". I've tried looking for answers and haven't come up with anything. Any suggestions?

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When you transfer a call from the outside to an outside place, it will use two external lines for the duration of the call. Sounds like there the PBX is not configured for "disconnect supervision," (DS) meaning that it can't detect when the call finished on either side, so it holds those lines in use. Even if you set DS up on the PBX, the telephone company be sure the lines are programmed for COD (clear on disconnect).

If you do external transfers, you need to set up disconnect supervision on the PBX and COD from the telephone company.

This will probably involve the services of a professional, unless you are comfortable navigating the
internal menus of the PBX.

You can clear the lines by disconnecting the amphenol connector for the outside lines for a few seconds and reconnecting it (which will disconnect all outbound calls) or by rebooting the PBX.

Posted on Mar 21, 2011

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