Question about NorStar M7310 Corded Phone
When you transfer a call from the outside to an outside place, it will use two external lines for the duration of the call. Sounds like there the PBX is not configured for "disconnect supervision," (DS) meaning that it can't detect when the call finished on either side, so it holds those lines in use. Even if you set DS up on the PBX, the telephone company be sure the lines are
programmed for COD (clear on disconnect).
If you do external transfers, you need to set up disconnect supervision on the PBX and COD from the telephone company.
This will probably involve the services of a professional, unless you are comfortable navigating the
internal menus of the PBX.
You can clear the lines by disconnecting the amphenol connector for the outside lines for a few seconds and reconnecting it (which will disconnect all outbound calls) or by rebooting the PBX.
Posted on Mar 21, 2011
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Posted on Jan 02, 2017
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