Question about HTC Hero Smartphone

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My Mother's Hero has locked up solid and feels as though it is getting warm. Holding the pwr button does nothing. Plugging the charger does nothing, but the charge LED illuminates. Tried to take the back cover off to remove the battery, but it appears to have a catch somewhere. I don't want to force it for fear of damaging the cover. Any suggestions?

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I found some instructions here.
Try this

  • Place phone in face down in the palm of your left hand with the USB jack pointing towards you.
  • Place your right palm on the back side of the phone just above the USB jack.
  • Press your hands together and try to push the back away from the USB jack.

Posted on Mar 21, 2011


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