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Hi basically my problem is my ipod wont do anything but show me an image of a usb wire with an arrow pointing to itunes logo (connect to itunes) when i do that itunes tells me to unlock the screen using the ipod but obviously i cant! :( any shed of light on this would be appreciated greatly thank you in advance :)

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I can help.
So with the device plugged into your PC, iTunes open, if it shows up in iTunes eject it, or cancel the prompt to unlock the screen.

Hold down the Power button for 3 seconds

Without releasing the power button, also hold the Home button for 10 seconds

Without releasing the home button, release the power button and keep holding the Home button for 20 seconds.

iTunes will detect an iPod in recovery mode, let off button and set down device and hit RESTORE in iTunes.

Hope it works!

Posted on Mar 21, 2011

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