Question about Logitech QuickCam Communicate STX Webcam

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Error installing Logitech Quickcam communicate MP s 5500 software

I'm using Windows XP and when I try to install the software for my Logitech quickcam an error message pops up on the screen saying, "Error 1720. There is a problem with this windows installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor."
Any help would be greatly appreciated!

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  • 4 more comments 
  • Bissell20 Sep 08, 2008

    i have the same problem. i've tried disabling my anti virus temporarily but it doesn't solve the problem. any suggestions? thanks.

  • Fpss Oct 03, 2008

    Same problem. I have diabled Virus protection and firewall. Can someone help?

  • dmama73 Dec 05, 2008

    me too!

  • Anonymous Dec 21, 2008

    no lo puedo instalar

  • pkppiyush Mar 26, 2009

    I have the same problem. Even no assistance from Logitech?
    Can some one help.


  • Anonymous May 09, 2009

    OMG SAME THING!!!

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Normal 0 Did you install the software with the camera connected to the computer? Disconnect the camera from the USB port and reinstall the software. When the program asks you to connect the camera, do so, and it should work. Hope this is of some help. Bud

Below is info for setting up Audio & Video to chat on line after you install , either Skype or a messenger program.


Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now see and talk to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 13, 2009

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Posted on Jan 02, 2017

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Normal 0 Probably has corrupt driver.
Try disconnecting the Camera from the USB port and reinstall the CD software program. When the program asks you to connect the camera to the USB port, do so and it should work.
Hope this helps. Bud

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IF U LOST THE CD. GO AND SEARCH THE DRIVER SOFTWARE DOWNLOADING IN GOOGLE SEARCH AND INSTALL IT.

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Normal 0 Try disconnecting the Camera from the USB port and reinstall the CD or Downloaded software program. When the program asks you to connect the camera to the USB port, do so and it should work.
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During the upgrade installation to QuickCam 11.5 the installer will hault and display error code 2738.

Solution
Windows XP user:
  1. Please visit the Microsoft website and download Window Scrip 5.6.
  2. After installing Windows Scrip 5.6, please reinstall QuickCam11.5.
Windows Vista Users:
  1. Click on Start Button
  2. Click on All Programs
  3. Click on Accessories
  4. Right click on the Command Prompt, select "run as administrator"
  5. At the prompt type "regsvr32 vbscript.dll"
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Which cameras are compatible with MSN 6.0?
Below is a list of cameras that are compatible with MSN 6.0:
ClickSmart™ 820
ClickSmart™ 420
QuickCam® Cordless
QuickCam® Messenger
QuickCam® for Notebooks Pro
QuickCam® Pro 4000
QuickCam® Zoom
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QuickCam® Traveler
QuickCam® Web
ClickSmart™ 310
QuickCam® Express
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What are the Minimum System Requirements?
The minimum system requirements for MSN 6.0 are the following:
  • 233MHz processor or faster (500MHz recommended)
  • Microsoft Windows 98, Windows 2000, Windows ME, or Windows XP operating system
  • Minimum 64MB of RAM (128MB recommended)
  • Up to 50MB of hard disk space needed to install — after install, up to 15MB may be needed
  • 256-color VGA or higher resolution graphics card (SVGA recommended)
  • Minimum 800x600 screen resolution
  • Microsoft® Internet Explorer version 5.01 or later must be installed on your computer, though it does not need to be your default browser
Note: If you are not sure if your computer meets these system requirements, please check with your computer manufacturer.
Where can I download MSN Messenger 6.0?
Click here to download MSN Messenger. Note: If you experience any problems downloading or installing MSN 6.0, please contact MSN for further support.

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try this---do a system restore to the day before you installed the software.leave the camera and mic unplugged from your pc.install the software/drivers--then plug in the camera/mic.let me know.

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