Question about Weiser Lock POWERBOLT ELEC DEADBOLT

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The lock opens correctly but will not lock. It looks like when it trys to lock, the motor pulls the deadbolt in the same direction as when it is opening.

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I have installed your Powerbolt, but when I push the Lock Button, it unlocks? What should I do?

First remove the cover on the inside of the Powerbolt unit. On the right hand side under the batteries, you will notice that is says "Door Direction Jumper". If the cap is mounted on Prongs 1 & 2, carefully remove it and move it over so that it mounts Prongs 2 & 3. A is right handed, B is left handed.

Programming/troubleshooting instructions:

http://www.weiserlock.com/Support/Faq/50160000000HhhZAAS.aspx

Posted on May 09, 2011

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Remove the entire knob assembly from the inside and pull it srtaight out. The metal linkage going from the lock to the knob/deadbolt is likely broken.

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Hi... You have too be sure that the deadbolt is free when it go inside the deadbolt hole... however this system is very low power and the (over torque clutch) will sleep if the deadbolt it's not completely free.
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Bolt doesn't open all the way


You should replace your batteries as the motor that moved the deadbolt does not have enough power to move it with weak batteries. If that fails make sure the deadbolt moves freely when the lock is removed as the mis-aligned mounting will cause excessive force be exerted to move the deadbolt. See http://www.weiserlock.com/Support/Faq/50160000000HhbGAAS.aspx

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The combination won't open the lock ...it takes 4 or 5 times to open the dead bolt all the way ...sometimes on the first try but mostly 5-9 tries .


You should replace your batteries as the motor that moved the deadbolt does not have enough power to move it with weak batteries. If that fails make sure the deadbolt moves freely when the lock is removed as the mis-aligned mounting will cause excessive force be exerted to move the deadbolt. See http://www.weiserlock.com/Support/Faq/50160000000HhbGAAS.aspx

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My lock adjusted itself automatically... You have to hold the lock button in (on the exterior side) while you insert the battery pack - the deadbolt will cycle in and out, then beep a couple times. You'll be holding button for maybe 10 seconds.
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1 Answer

Dead bolt trys to turn in the same direction


Hi.
I think it can be possible that the bolt assembly is installed upside down.
Remove the unit, and refit with the bolt and faceplate the other way up.
Test WITH THE DOOR OPEN. to ensure correct function.

I am not familiar with this lock - but other weiser locksets can suffer the same problem if a deadbolt is installed inverted.

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1 Answer

Door opens half way then closes quickly with electric operation sprayed wd40 on rollers but still not working properly


Sounds like the 9 volt battery is very low, please put in a new, fresh 9 volt battery and see if that helps, as you've already addressed any issues with sticking, etc. When the battery(ies) are low, some electronic locks don't have enough power to fully pull in the dead bolt and the internal spring can overpower the small motor and cause the lock to re-engage quickly.

If you're getting a flashing red light when you enter in your key code, followed by flashing green light, your battery is low, if you're getting a flashing red light, the batteri is critically low.

If you have recently installed this lockset, it is possible that the alignment is off and is causing the deadbolt to drag and is preventing free movement. You'll need to adjust the lockset to allow the deadbolt to move freely by turning the hand knob with the door shut all the way.

If that doesn't help, please contact Schlage directly by calling them at the numbers provided:

United States Customer Support
Warranty Information: 1.888.805.9837 All Other Inquiries: 1.800.847.1864 Canada Customer Support
Within Canada & US: 1.800.900.4734

Hope you find this helpful, best regards!

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