Question about RCA 25423RE1 Phone

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We have a 4-line system in our office, but it is not working properly. For instant, when line 4 rings...it only comes into one of the phones. All lines are working properly with dial tones. If we would answer line 4 on the phone in which it came in and put it on hold... one can not answer that line from a different phone.

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Now here's a conflict. Does line 4 work on any other phone where it doesn't ring? You say all lines are working properly wiith dial tones, tnen you say you can't pick it up from another phone.

I don't think these phones have "private lines", but the dial tone comes from the 2nd RJ-14 jack on the wall. On every phone, you could swap the plugs so that line 1 comes into line 3 and line 3 comes into line 1 (you'll lose the intercom) and see if you get dial tone on line 2 which will be the phone that works line 4. The point being to determine if you have a wiring issue or a programming problem.

Carl

Posted on Mar 21, 2011

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