Question about General Electric WSSH300G Front Load Washer

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The Washer won't drain. I tried to disconnect the hose from the back of the machine but can't get it out. The machine has water in it, so I can't open the door. Help!

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  • Master
  • 6,277 Answers

Hi from retired Englishman in SW France,
Sorry but I do not know your particular machine BUT I would suggest as a first step that you clean the drain motor lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to spin or release the door lock if there is any water still left inside.
Here are my guidance notes for checking both the drain filter and the drain motor ;-0)
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play!

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

Posted on Mar 21, 2011

  • 5 more comments 
  • geaninejamis Mar 21, 2011

    The model is a GE WSSH300G

  • john_cross Mar 21, 2011

    But have you tried my solution? The guidance notes are for many types of washer!
    John C

  • geaninejamis Mar 22, 2011

    We tried your suggestions. We never located a pump drain and the front of the machine does not have an access panel. We unscrewed the back of the machine and cleaned the pipe. When we took the pipe off, the flap was not in place. We fixed that and cleaned out the pipe. The first test didn't work completely. The spin cycle didn't dry out the towel we had in there. I realized there wasn't enough in the machine, so we threw more things in and went for a spin cycle only. IT WORKED!!!! Thank you!!!

  • john_cross Mar 22, 2011

    Hi yet again! I'm still 'concerned' that you have not been able to find the actual filter which I'm sure your washer must have- to stop lint/fluff and other stuff from blocking/jamming the drain pump- very important! Sorry, is yours top or front load, please? Some top loaders may not have the same sort of filter arrangement as front loaders. The spinning should have dried the towel on it's own; there should be no need to have a bigger load, which convinces me there is still a problem. I know I'm going on a bit but I really want to make sure we have completed the job of sorting your problem out before 'letting go'. PLEASE,PLEASE come back to me ;-0) John C

  • geaninejamis Mar 22, 2011

    Well, you're right! It didn't fix the stupid thing. It worked for a load of laundry. Went through all of the cycles like a charm. I figured it was fixed and threw in the wet towels that I used to clean up the water from the washer. They did not spin out. This is a front loading machine and there is no panel in the front like a "trap door" or anything like that. If you can find a picture of what I am looking for it would help. Thanks for hanging in there with me! :-)

  • john_cross Mar 23, 2011

    It's me again! I've 'cheated' a bit as I do not have a picture nor do I know your exact washer but for your exact model other Fixya guys mention that the bottom cover does come off- 'screws very close to the legs' and 'filter access bottom RHS'. Also that there may be an envelope containing testing instructions behind the cover! If all this works I cannot claim complete success; it's down to the FixYa forum ;-0)
    JC

  • geaninejamis Mar 23, 2011

    I was able to get the front panel off, but honestly, it's easier from the back of the machine. Determined to find the mysterious "FILTER" I took apart the pieces connected to the drain hose first. This was not it. It is actually a black hose that is fat. If you squeeze it, you'll feel something inside. I looked with a flashlight and saw what looked like lint inside a filter which is INSIDE the black hose. I had to take the entire piece out and let me tell you, I'm a woman and the clamps they put on these machines are TOUGH to get off! I took this piece to the sink and found $5.07 in CHANGE, a St. Patrick's Day sticker (ironically a leprechaun with pot of gold) and a piece of wire. I cleaned it out and with my husband's help got the clamps back on. I just wasn't strong enough to do it myself.

    Thank you so much John for staying with me! I think it is fixed. THANK GOODNESS! My husband was ready to toss it and get new one. Now, we'll have the money for something else. Thanks again!

×

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blueextc3221
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SOURCE: Can't open door?

This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" "DLE" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.!!!!

Posted on Sep 11, 2010

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Hoover elite 700 washing machine won't spin


There are several reasons that a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

INSTRUCTION BELOW
# A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.
# 2 If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.
# 3 Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.
# 4 Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.
# 5 If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall

Regards.

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Will not spin after wash


There are several reasons that a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

INSTRUCTION BELOW
# A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.
# 2 If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.
# 3 Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.
# 4 Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.
# 5 If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall

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Won't spin out water but pump works


There are several reasons that a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

1.A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.
2.If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.3.Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.
4.Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.
5.If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall.
Thank you for using FixYa and please don't forget to rate me.
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Oct 18, 2011 | Maytag Washing Machines

1 Answer

Machine is stuck on 23 and wont drain a small amount of water. it attempts to run. It is on the wash cycle. No error codes


Hello,

There are several reasons that a washing machine won't drain or spin. The causecould be something as easy as a clog or something difficult that will need alicensed repairman. Start with the simplest possible cause and work down to themore difficult causes.

ChallengingInstructions And Things You'll Need:
  • Screwdriver,Flashlight,Voltmeter,Wrenches,Bucket,Rags or mop.
  1. A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.
  2. If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.
  3. Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car , lawn mower or even a bicycle chain should be able to accomplish the task.
  4. Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.
  5. If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall..
Thanks and thanks for visit good luck.

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1 Answer

Won't drain


the problem is either your pump or your hoses. this an easy fix. all you need is a screwdriver and a bucket to catch water. 1st unplug the machine and remove the drain hose from the drain. then try to drain the water from the washer by plugging it back in and setting the washer to drain. if no water comes out of your drain hose then you know your plumbing is ok. next put the drain hose back in the drain and take the cabinet of your washer. you will see your pump with 2 hoses connecting to it. one hose connects to the basket and the other to the drain. disconnect the hose coming from the basket and if water comes out then you know the basket is not blocked with any article of clothing. if both check out ok your problem would be the pump. write down the model and serial number to your washer and buy a pump. they are only about 15.00. remove the old and install the new. having a repairman like me install would cost about 150.00, so i advise you to do it yourself or have a friend help.

Jun 24, 2011 | Washing Machines

1 Answer

My washer will not drain, It completely stops when it hits the spin cycle.


Hello,

There are several reasons why a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

Find some possible cause and how to solve the problem:

A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.

If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.

Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.

Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.

If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall.

Regards.

Apr 29, 2011 | Washing Machines

1 Answer

Water comes into machine but it does not spin.


Hi,

There are several reasons why a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

Find some possible cause and how to solve the problem:

A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.

If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.

Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.

Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.

If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall.

Good luck...

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1 Answer

My washer don't spin or drain the water


Hello,

welcome to Fixya.

There are several reasons why a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

Find some possible cause and how to solve the problem:

A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.

If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.


Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.

Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.

If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall.

Good luck.

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1 Answer

Flashing F2


“F02” (Drain Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96" (2.4 m) above the floor?

After running this check list, plug back up and try a complete cycle using cold water and no detergent. Sudding can mimic a drainage issue as well. make sure you are using the correct HE detergent to prevent over sudding.

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