Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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I have HP officejet 8500 premier printer that has a paper jam that I cannot clear I read the manual and it still comes up clear paper Jam

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  • laura_phi134 Mar 21, 2011

    I have checked thourghly and there's not any paper stuck. the button say hit ok to clear jam once I

    hit ok to clear it , it will go through the process and come back to say paper jam and I have not put any paper in. I cannot get rid of the message clear paper jam. on the little view window the printer picture appears with the arrow and I follow the arrow to clear paper jam and still I get the message to clear paper jam.

  • laura_phi134 Mar 21, 2011

    no it has not

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  • 255 Answers

It is a very common problem nowadays and can be solved easily. Refer to http://www.ehow.com/how_113761_clear-printer-paper.html, to solve the problem at hand. Post again for further help,if required.

Posted on Mar 21, 2011

  • 2 more comments 
  • Karamvir Singh Mar 21, 2011

    Has this helped in solving your problem?

  • Karamvir Singh Mar 21, 2011

    Has this helped in solving your problem?

  • Karamvir Singh Mar 21, 2011

    Disconnect the power from the unit.
    press and hold the # and the 6 at the same time
    reconnect the power while holding these buttons
    wait either for a reset message to appear on the screen, or for the unit to shut back off
    release the buttons, and turn the printer back on if it needs to be
    It will go through a great series of gyrations for what will seem a long time.
    Follow any instructions that may appear on the screen.

  • Karamvir Singh Mar 21, 2011

    Resetting the device would help

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1 Answer

I keep getting a false paper jam and I have followed the steps in clearing a paper jam. there is no paper jam, however when I put the duplex cartriage back into the printer and press ok to clear it now...


If you have cleared off the paper jammed within then it is possible that errors have crept into the drivers. sometimes the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

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Hp officejet 8500 premier printer has paper jam alarm,also I don't see paper being picked up from input tray at all


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HP Officejet 8500 says "Paper


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Why are you taking out the ink cartridges??
The message says to open the carriage access door and clear the jam. The printer thinks that paper is stuck in the paper path, see if you can find it. I believe that there is also a rear door on that printer, remove it and look inside.

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HP Officejet Pro 8500 printer message "Paper jam"


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etechrepair.jpg Constant jam indication. This gear is more than likely the cause after exhausting all other avenues. Also nearly impossible to get to let alone replace even if HP offered the part. There is a black cover over the clutch assy that can be removed to reveal the gear. In most cases the gear is either sitting in the bottom of the machine or split down one side. This is the second machine that I have diagnosed with this problem in a very short time. If you have this broken gear, consider it toast. Matt / E-tech Copier and printer repair.

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