Question about HP Designjet T1100ps Printer

3 Answers

HP designjet t1100ps error 21:13 - HP Designjet T1100ps Printer

Posted by on

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 1,915 Answers

This is a service station error indicating that the printer could not move the pirnthead mechanism over the service station. First check to see if there is anything in the carriage path such as a piece of paper blocking the carriage. If there is not then it is likely a bad service station that will require replacement. Always try powering pirnter off then on to see if it was temporary error.

Posted on Mar 21, 2011

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Teacher:

    An expert who has written 2 tips or uploaded 1 video tip.

  • Contributor
  • 56 Answers

I had the same error with the T610, and it turned out I just replaced the belt, but when I replaced the belt I moved the encoder strip alignment around. When I entered the service mode I observed the service station move in and out as its suppose to but when it was suppose to move the print head carriage back to the home position I got the 21:13 error, but then I realized it might be that it wasn't able to tell the carriage to move to the home position because the encoder strip was misaligned which caused the 21:13 error, so I looked at the ends of the encoder strip with a flashlight and realigned the encoder strip in the center of the carriage slot from each end with the arrows on the carriage and now no more error and everything works. It was when it tried to move the ink carriage to the home position that the error occured, and that the encoder strip was out of alignment. There are arrows just above the encoder strip on the carriage.

Posted on Oct 19, 2013

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 905 Answers

Error 21 usually refers to the Service Station. Try the following (from the service manual):

Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer.
Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station.
Perform the Service Station diagnostic test to troubleshoot the problem further.
If the above does not work you may have to replace the Service Station or related mechanics.

Posted on Mar 21, 2011

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 96 Answers

SOURCE: The HP DesignJet T1100ps printer has a 79:04 error

hp will never tell you but this error is a kind of a catch all error basically the service manual says to reload the firmware. check the file you are sending. i have seen a bad file cause this error. hope this helps.

Posted on Oct 01, 2009

  • 2 Answers

SOURCE: HP 800 designjet plotter Error Message 21:10

need to replace service unit

Posted on Mar 22, 2010

  • 217 Answers

SOURCE: hp designjet z6100 error code 21 : 13

Service Station error. Switch the power OFF from the back of the Printer and disconnect the power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station. If the System Error continues, replace the Service Station. If the System Error continues, replace the PrintMech PCA

Posted on Jul 29, 2010

BaronVonNuke
  • 1915 Answers

SOURCE: hi hp designjet t1100ps plotter showing

This error can be caused if there is anything blocking the movement of the carriage. I just had a client with this problem on Tuesday and it turned out that they had opened the print head cover and had not closed it properly. This caused the metal latch to block the movement of the carriage. I would check that first, as well as look for any small bits of paper that may be blocking the complete movement of the carriage.

Posted on Apr 02, 2011

vinay229229
  • 1121 Answers

SOURCE: HP Designjet T1100ps 44-in Printer

Recommended for tec guys only:Error indication that service station error, open right cover check is there any obstacles in service station movement?.. check the service station connectors, if feel every thing is fine, remove service station, found dirty? remove motors, remove service station cover, clean entire unit with water, ensure that stocked ink entire should washed out, allow service station to dry, fix it up, apply grease for moving parts, fix entire back then try....for confirmation do the service test..** cleaning service station is dirty work but it will give good mileage, while cleaning take care of sucking tubes & drop detector unit.. Best of luck..

Posted on Nov 19, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to install New firm ware in new hard disk printer hp designjet T1100Ps


When you installed the new hard drive, was it purchased from HP as the hard drive for the T1100ps, or did you install a generic hard drive like for a laptop?

HP uses a special formatting on their hard drive with its own operating system with the latest firmware already installed (not windows o/s), so just installing new firmware will not work...the plotter must be on and in a ready state to receive the firmware update.

Sep 24, 2013 | HP Designjet T1100ps Printer

3 Answers

Error code 02.1.10


02.1:10 service station error- failure to reach home position .
you need a service tech to replace the service station within the plotter

Aug 14, 2013 | HP Designjet T1100ps Printer

2 Answers

Replace hp designjet t1100ps hard disk


Designjet T1100ps -Q6687A.
08:11 error. The formatter is okay but the hard disk is bad. How can I load the system software in a blank hard disk or try to clone

Apr 28, 2012 | HP Designjet T1100ps Printer

1 Answer

HP designjet 90 error code: 22.10


System Error: 22:10
Ink Supply Station failure.
Corrective Action: Replace the Ink Supply Station

(The Ink Supply Station is the mechanical part under the ink cartridges.)

Jun 13, 2011 | HP Designjet T1100ps Printer

1 Answer

Error 8:11 HP Designjet T1100ps 44in PS3


Error indicates Formatter,Hard disc & main PCA any one of them faulty.. Through light pattern we can estimate which part is faulty...Read carefully, understand the indications..
Led pattern: Power supply LED as 1
Formatter leds 3nos from left to right as 2,3 & 4..

* indicates "on"
# indicates "off"
& indicates "flashing"

* # # # ....Main PCA
* * # # ....Formatter
* $ # # ....Hard disc
* * * $ .....Main PCA or Formatter
Note down which LED are on.off & flashing,compare with above said indications find out the faulty part..

d4wd6icgpc9laaaaaelftksuqmcc
nloqafiqpfr0pqy6fgsl6z+nlcjwrqeuxlt5siey8sjpc+feblil6+xgwjruzafracof0e359teuwi1ozhlmhrx0xfmcd+bfeilmn5l+ppik2hpic6wgwvpqfwee1yw0nvg1qi9vzo58bnigp4octvkvtsy87834sjn6odbsmoha2eycmv8comsjb7raqh4aaaaasuvork5cyii=

May 03, 2011 | HP Designjet T1100ps Printer

1 Answer

Hi hp designjet t1100ps plotter showing error code 86:01, paper jam. but physically there is no paper or obstacle in print area. carriage block also moving one time right to left then the error code is...


This error can be caused if there is anything blocking the movement of the carriage. I just had a client with this problem on Tuesday and it turned out that they had opened the print head cover and had not closed it properly. This caused the metal latch to block the movement of the carriage. I would check that first, as well as look for any small bits of paper that may be blocking the complete movement of the carriage.

Apr 01, 2011 | HP Designjet T1100ps Printer

2 Answers

08:11 error in hp designjet t1100


I had this code recently, and solved it cleaning the contacts pins in the formatter whit 2000 sand paper (could be pencil rubber) and reseating it.

Oct 01, 2010 | HP Designjet T1100ps Printer

Not finding what you are looking for?
HP Designjet T1100ps Printer Logo

5,977 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...