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My broadband is working but the phone is dead and says engaged for incoming calls

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You should have a phone splitter attached to your internet set up check the telephone lead/s make sure they have good connections and the lead/s are good and not faulty
hope this helps

Posted on Mar 21, 2011

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1 Answer

Outgoing calls not working while i am getting incoming calls on my phone..


phones only work one way
if the line is engaged no other calls can be made
this works on a single line premise but if you have a multi line installation ( business ), then get a service technician in to diagnose the fault

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II can make outgoing calls and my broadband is working well but it is not accepting incoming calls


There is either a fault on your line (get in touch with your supplier via email) or your service has been restricted by your provider, again email them.

Dec 11, 2014 | Lands Phones

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II can make outgoing calls and my broadband is working well but it is not accepting incoming calls


do you have DSL broadband where the broadband is on the phone line. Did you install ADSL line filters to all your phone lines ?
Also check that there are no diversions set up on your phone line to another phone number. (I have been caught with this one in the past)
I do not know your phone system in Australia it would be #21# from memory to cancel diversion
see
http://www.telnetworks.net.au/voip-and-telephony/pstn-isdn-business-fixed-lines/network-codes-datasheet

Dec 11, 2014 | Lands Phones

1 Answer

I I HAVE BROADBAND ON STILL BUT CAN NOT RECIEVE PHONE CALLS


Try installing filters on your phone line. Make sure not to put filters on the broadband modem. If you are using a splitter for the phone and the modem, just put a filter on the phone line and not the one going to the modem. If this doesn't work, contact your internet service provider (ISP) and tell them the problem. They should send a tech to resolve the problem. This has something to do with the POTS splitter outside your house.

Nov 09, 2009 | Lands Phones

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Audioline AL5101 Turning off broadband when answered.


you should have an asdl filter that you hook up to your modem but what they dont tell you is that you also need to fit one to the incoming box (where the phone line comes into your house) just plug the asdl filter into the hole in the wall and plug the phone line into the asdl filters corrisponding socket and that will stop it cutting off the broadband i had to do this as well and now when the phone is answered the broadband stays on. hope this helps.

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1 Answer

Phones wont allow incoming or outgoing calls.


try turning the KSU( the main box) off and wait a minute and then turn it back on should reset it. It is much like rebooting a computer.

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