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We have a Laserjet P2050dn that is experiencing a problem with printing. If you print out an excel document titled 'ABC invoice', the 2050 will print the invoice. If you then print another document called time table, it will print out the ABC invoice again, but not the time table. This behavior has continued even after restarting the printer and reloading the driver. It seems like the original print job gets stuck in the printer memory and then every other print job is one job behind, does that make sense? I am having problems finding solutions online because I don't really know what to call this issue, so any help you could provide would be appreciated....Thanks!

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  • framboise Mar 21, 2011

    Thanks for you help but that didn't work. The Spool folder was empty there are no changes to the situation even after restarting the computer. I'm not sure what to do next.

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Hi

Clear the pending jobs on print spooler

Go to START MENU
Choose RUN
Type the letter "cmd"
Type the word "net stop spooler"
Exit
Go to C drive
Choose to Windows Folder
Click show content
Choose system32 folder
Choose spool folder
Choose printer
And delete all printing jobs pending
Again go back to CMD window and type the word "net start spooler"
Restart your computer also turn off your printer and switch it on.
It will work fine right now
I hope it helps you

Posted on Mar 21, 2011

  • framboise Mar 21, 2011

    Hi Benjz,

    Thanks for the instructions. It didn't work though. There were no jobs pending. In fact the folder was completetly empty. I did restart the PC just in case but nothing's changed.

    Do you have any other ideas maybe? Or has anyone else an idea as to what to try next?

    Thanks in advance.

  • Benjamin Jr Singson Mar 21, 2011

    Hi try to uninstall and set up again the printer once more to correct the corrupted driver.

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