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Paper jam removed but printer continues to show paper jam and thus does not work

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Is there an "OK" button on the printer, or a button with a flashing green or orange light? if so, that's probably all you need to hit. Also, if you have a printer utility program open, it should have a resume option or something of that nature.
Otherwise, the tried and true method of "turn everything off and turn it back on" may do the trick.

Posted on Mar 21, 2011

Testimonial: "unplgged for a few minutes and all well. Very many thanks"

  • Alex McGaughan
    Alex McGaughan Mar 21, 2011

    no luck?

  • Alex McGaughan
    Alex McGaughan Mar 21, 2011

    Glad to hear it! You're very welcome.

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1 Answer

Paper jam removed but machine still shows paper jam


Maybe there are paper stuck inside the printer or maybe out of ink

Apr 03, 2013 | Panasonic KX-FL511 Plain Paper Laser Fax

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4TH LIGHT FROM THE TOP KEEPS COMING ON LEXMARK E232


What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.


How to clear Paper Jam

Press Continue button twice quickly to see the secondary error code.


To get the secondary error codes

When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

Press and release Continue button twice quickly to display the secondary error code light sequence.


Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.


To clear a paper jam:


1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

Jun 30, 2011 | Lexmark E232 Laser Printer

1 Answer

What does the "heart beat" symbol/light mean?


I assume you mean the symbol that has a pair blackened circles and then a pulse up and then down below the starting line before returning to the starting line.

That is the paper jam symbol. If the continue light is on (steady) and the paper jam light is on, then you have a paper jam. Press Continue twice to see any secondary error message (this will show where the problem is).

See the manual for the list of the lights that show where the jam is occurring. Different groups of lights will be lit. The manual is available as a PDF at the bottom of this page: http://support.lexmark.com/index?locale=EN&page=product&userlocale=EN . An example: if the Continue, Toner Low and Paper Jam are all on, then the jam is in the fuser area under the print cartridge assembly. For a paper jam, even a small corner of torn paper could be in the mechanism.

In all cases, you should check the entire paper path. When you pull out any paper, grip it so that you can gently pull the sheet straight out. Remove all paper from the output tray. Then remove the paper tray if you are using it. Pull any paper from this area. Press down on the green duplex flap and remove any paper from there Reinsert the paper tray. Open the front door of the printer and remove the print cartridge assembly. Lift the green flap and remove any paper from the area. NOTE: the fuser and the fuser area may be hot. Open the rear exit door and remove any paper from that area. Use a flashlight to check for small pieces of paper that may be stuck. Once all the paper is removed, reinstall the print cartridge assembly and close all the doors. Press Continue to reset the printer.

The page that jammed may be reprinted.

I hope this helps.

Cindy Wells
(please note that frequent paper jams may be a sign of excess humidity in the paper. Put less paper in the tray at each refill and keep the remaining paper in a dry location. If the paper jam light is coming on when no paper jam is present, one or more of the paper jam sensors may be bad. Contact Lexmark for more information.)

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1 Answer

Illusionary Paper Jam;-(


yes first u open all cover of your printer carefully.than u clean all sensor of printer,,if there r dust in sensor than its give error msg,

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1 Answer

Lexmark 5400 printer, paper not feeding, help


Hi,
You can try the following. Remove all paper from the printer and turn printer off. Try opening the printer as if you were to remove the ink cartridges and check for any paper jammed in the printer. If there is a paper jammed try to remove it. if there is no paper jammed in the printer then try the following remove all paper from the feeder and flip the printer upside down and shake it a little. Sometimes things will fell inside of the paper feeder and will block the paper path thus causing the printer not to be able to pull the paper.

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Continual Paper jam HP Officejet 6310


There's a couple things that can cause recurring paper jams. Most often, all the pieces of the jammed paper aren't removed. This video shows you where to look to find all the jammed paper. It also offers some other solutions as well. If the solutions in this video don't work, the printer is likely broken.


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1 Answer

Papaerjam lite stays on, no paper jam


It is possible that there may still be a small piece of paper blocking or lodged in the exit sensor area. It is also possible that when removing the jammed paper that the sensor arm became dislodged and thus creating a false jam code.

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