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Ihug.co.nz brother MFC-5840CN how do i scan, it goes through the menu of select, scan to file, press start, says scanning connecting to PC but does nothing else, then goes back to the select menu again

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

CarlGehrke
  • 169 Answers

SOURCE: Not able to scan to pdf file with Brother MFC-240C

What you seem to want to do is not possible. Let me explain:
A file that has its data in the Adobe company Portable Document Format (or a pdf file) contains various objects that are described to the computer using a superset of the PostScript language, some of them can be images.

A file that comes from the scanner is first a very organized set of pixels and gets put into a more compact form by using a well known process as defined by the Joint Motion Picture Experts group. This is a roundabout way of saying that it has a format that isn't PDF.

What you CAN do:
a) open the jpeg file with a Macintosh, using the Print command from the file menu make a pdf file that has the image in it.

b) buy and install a PDF printer driver on a Windows machine, and then follow the same process as A above.

c) Use your favorite PDF creation program to make a file with the image embedded.

Carl

Posted on Dec 10, 2008

Craybe
  • 3 Answers

SOURCE: Brother MFC-490CW won't scan

I have had this problem with multiple different Brother products and this has worked for me every time providing your network is up and running.
Reason behind problem: Brother uses a Network Name for the device for access to the printer by the TCP/IP Port, occasionally your dns cache will hold the incorrect IP address for the printer and you need to force the network name to point at the correct IP.
**Note the steps to find your printer IP may change depending on the model of your printer but you can find out where it is in your manual if this doesn't work.
1. On your printer press the menu button. 2. Naviagate to LAN -> TCP/IP -> IP Address 3. When you press ok on IP Address it should show the printers current IP at the top of the page. It will look something like 192.168.0.164 keep a note of this. 4. Back on your computer go to Control Panel 5. Open printers (this may vary slightly by operating system) 6. Find your Brother MFC and right click on it. Then press Properties. 7. Click on the Ports Tab. 8. Select the port that has a tick next to it and press Configure Port... 9. Note down the Port Name: It will be something like BRN_984B5C 10. You can now close all of the printer windows. 11. Open File Explorer 12. Go to C:\Windows\System32\drivers\etc\ 13. There will be a file called hosts (no extention) double click on it and choose Notepad to open the file. 14. At the bottom of this document after all the other text you will need to type in the following (using the information we have found): 192.168.0.164 BRN_984B5C 15. Close and save the file. As you are in Vista you may have some funky UAC windows asking if you are sure you want to save etc. etc. just say yes.
That should do it, your printer will now be able to scan, print & fax from the printer and the printer will be able to find you if you do the same from it's menu.
Hope this helps.

Posted on Oct 29, 2009

  • 159 Answers

SOURCE: Can't scan to PC with Brother MFC 8840D

My guess is a driver problem. I'm assuming you can print to it, so you know the USB connection is good. And you can make a copy (I assume), so you know the scanner mechanism and its connection with the rest of the machine works.
The scanner driver is separate from the printer driver. It's entirely possible to install and use the printer without having loaded the scanner driver. Best bet is to unplug the unit from your computer, then uninstall it completely from Windows. There may be an Uninstall program listed under Brother in your Start menu...All Programs... Or go to Start...Settings...Control Panel (or however your version of Windows get there) and open your Scanners and Cameras folder. If you find the Brother machine in there, Select it and click Remove. Do the same in the Printers folder.
Don't plug your machine back in until you have reinstalled the drivers. Go to www.brother-usa.com, and in the Service & Support box on the right, click Downloads. That will take you to a page where you'll select Multi-Function as your Product Group, then the model.
You'll get two lists of links. Forget Manuals, look at Drivers on the right.
Under Type of Software, click ALL. Select your OS.
You'll get a list of drivers and utilities for your model. Select the Full Package. Brother makes you accept the Terms of Use, then starts the download.
Look for Setup.exe in the main directory, or you may need to browse folders labeled with different language abbreviations to find it.
Start the installation, and don't plug your USB cable in until the computer tells you to. it will install the printer first, then return to install the scanner. It may require you to restart Windows more than once. Sorry.
Once you've suffered through all that it should be fine.

Posted on Dec 24, 2009

  • 142 Answers

SOURCE: brother mfc-290c scan error code CC3-003-0031 C0E,

Is this something that happens with Windows 7?

If so, then this document explains some troubleshooting techniques for a similar error. Maybe it will help ?

Posted on Mar 07, 2010

  • 1 Answer

SOURCE: how to install LAN Brother MFC-5840CN on Windows 7

I plugged the printer into my laptop and let windows 7 install the drivers. It couldn't get the correct driver for the printer itself. Let Windows fix the problem. I then unplugged the printer and performed a network install, Windows picked up a driver was already installed and then use this driver. Can now print via a network or locally.

Posted on Mar 20, 2010

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I am trying to figure out how to use my Brother MFC-8440 scanner. I would like to use it to scan documents to email out. When I go to Brother.com and look at the direction book, it doesn't have directions...


It is part of the Network User's Guide (section 10) and the Software User's Guide (section 3 for a PC using Windows, Section 8 for network scanning), not the User's Guide. The directions below are for XP and Win2K primarily. Slight changes may exist with other OS versions. (Full software is not available for Win7 so the buttons on the unit will not work. You will need to launch scans from the computer only. You can use Windows Paint or Fax and Scan without needing third party software. Then attach the file to an email either in the email software or by right clicking on the file and choosing Send to Mail Recipient.)

For either use, put the document face down on the glass or face up in the ADF.

If you use a directly connected computer, you need to set the destination for the Scan to E-mail in the Control Center (section 4-4 in the Software User's Guide). Open this program and make sure the correct machine is in the drop-down menu. This program needs to be running to hear the buttons being pressed. Click on E-mail to set which program will get the scanned document as an attachment for your e-mail. You can also set the resolution and type of attachment. If you do not want to use available file formats, you will need to scan in PaperPort (or other software) and then use that to attach the file to the e-mail. Then click Scan to launch the scan from the unit. Hit Set when ready to send.

If you have the unit set up on the network, then you can enter the LAN setup in the Front Panel (or a browser). Hit Menu 6 (and then the appropriate number for the next feature), such as TCP/IP, DHCP or Static IP (these are under 1), SMTP, POP3, Mail Address (Menu 6 2). Setup the Scan to email with Menu 6 7 1 for color and Menu 6 7 2 for black and white.

This automatically sends the item to the email server or PDF as either a PDF or JPEG. Then you need register the PC that will get the file to the unit, if you use scan to email (PC). (Your version of Windows will matter for exactly where the information is: Control Panel > Scanners and Cameras or Control Panel > Printers and Other Hardware > Scanners and Cameras.) Right click on the icon for the unit and select Properties to see the Network Properties box. Go through all of this set up including the Scan To Button. Then the Control Center will launch the e-mail program when it "hears" you press Scan, select Scan to Email, press Set, then choose PC and press Set again. (or select the destination PC which has e-mail access and press Set again). Scanning will start.

If you have set the POP3 and SMTP servers and the unit can directly access them, then you can scan to e-mail and enter the recipient address. Press Scan, select Scan to Email, press Set, choose Email Server and Press Set again. Adjust the scan quality as desired pressing Set at each step. Once you go through all of the layers, the LCD screen will prompt you for the recipient's email address. Then press Start.

I hope this helps.

Cindy Wells

Jul 20, 2010 | Brother MFC-8440 All-In-One Laser Printer

1 Answer

How to scan the documents using MFC-5840CN


Use your factory CD or visit www.Brother.com and install the Control Center 3 (CC3) software. Opening the CC3 brings up a menu that lets you scan, edit, and store documents and photos using your computer.

Bill B

Apr 10, 2010 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

I put in the paper push scan push start and it just says sleep nothing happens


you need to have mfc connected to computer with scan software running in order to scan, if you want to copy you just press copy and it will scan and print without computer connected.

Oct 29, 2009 | Brother MFC-5840CN All-In-One InkJet...

2 Answers

I can't scan


When scanning documents on my MFC 7420, this is what I do. Place document on th scanner bed and don't press any buttons, leave it whatever mode it is in. Go to the computer and click on start> program files> scansoft paperport> open paperport se. When paperport is open click on the scan icon in the upper left corner. A dialog box on the left hand side will ask what you want to scan a picture or document. Select accordingly and press the scan icon.
A new window will pop up and ask what you want to scan and the size. You can either select pre scan or scan. The computer then will send a scan request to the scanner. When it is done scanning close the second window that popped up and the document that you just scanned will be there with a red box around it. Click on the document and it will open, then you can edit and save as needed.
Happy scanning
Hatter1

Jan 29, 2009 | Brother MFC 7420 All-In-One Laser Printer

4 Answers

Brother MFC-5840CN unable to scan


From Brother Customer Service email:

You can try the following reset - it will most of the settings back to the default options.

Unplug power cord to the machine.
Press and hold down Menu.
Plug power cord back in.
Let go if menu when fax/scan/copy flash.

You may see either "maintenance" or "machine error xx" on the screen.

Type stop/exit, 9, 1.
The machine should show "param init" or similar to show that the reset is being done.

It will then go back to or machine error.

Type stop/exit, 9, 9.

This should take the machine out of maintenance mode and back to normal.

If the error is still present the machine will require an engineer to resolve the issue.

Jul 08, 2008 | Brother MFC-5840CN All-In-One InkJet...

2 Answers

Will not scan


This was on the Brother web site..

Title:
I cannot scan after installing the scanner driver using Windows®/ Mac OS® 8.x-9.x.
Description: Please follow the instructions below

Turn off your machine, disconnect and then reconnect the USB cable to your computer.
  1. Start "Device Selector" by double clicking "Device Selector.app" in //Library/Printers/Brother/Utilities/Device Selector folder, or by clicking " Model" on the upper-left corner of the Brother Control Center 2.0 and selecting "other".
  2. Select USB as the connection type. Your machine name will appear on the list. Select your machine and click OK
  3. Close the Device Selector
  4. Open your scanning application and test.
http://welcome.solutions.brother.com/BSC/public/eu/gb/en/faq/faq/000000/000700/000062/faq000762_000.html?reg=eu&c=gb&lang=en&prod=mfc5840cn_all&Cat=2

Guess it's a long shot.. Hope it helps.

Apr 29, 2008 | Brother MFC-5840CN All-In-One InkJet...

2 Answers

Software users guide fro Brother MFC 5840cn


You can download the manual in pdf here:
http://welcome.solutions.brother.com/BSC/public/us/us/en/model_top/colormfc/mfc5840cn_all.html?reg=us&c=us&lang=en&prod=mfc5840cn_all

install memory card. press scanner button. choose scan:card and select quality and type. there are somemore infos given withi the software manual (which can be downloaded, too).

Dec 13, 2007 | Brother MFC-5840CN All-In-One InkJet...

2 Answers

I can't Scan 8 1/2 by 14. It cuts the scan to that of a regular paper. I can fax by 8 1/2 by 14 and it comes out alright. how i do the set up. I used the set up in the scan but it did not help.


I also had problems scanning legal size documents with a Brother MFC-7440N. The documents would scan but would not come out complete. A large portion of the text would always be left out and only an image of the size of regular page size would come out. I knew it had to be something with the settings, so after experimenting with my MFC-7440N I came to the conclusion that I was not going to find the solution on the actual machine. I had a "Hunch" that I would find my solution by connecting the printer to my laptop computer and use the software that came with it. After a couple of minutes I was able to scan Legal Size documents in a breeze... I should of done this months ago. All scanned docs came out in full size.

So I took some screen shots to post them up here to let everyone know how to scan legal size documents since I noticed that people are having trouble just like I did. With this instructions you will also be able to scan any available size documents with a Brother MFC-7440N. I will also guide you step by step. After step 4 the remainder steps are OPTIONAL unless you need to change the color or picture file types. Okay, here we go!

Step 1.
Make sure your MFC-7440N is connected to your computer and the computer has the software installed that came with the printer.
Place the Legal Sized documents/papers that you want to scan on the Paper Feeder Scanner located on the most upper area of the machine.

Step 2. On your computer, go to START then to DEVICES and PRINTERS, or CONTROL PANEL then DEVICES and PRINTERS. Locate the icon of your MFC-7440N. If its not your DEFAULT printer make it the default one. Then RIGHT Click on the icon. A menu will pop open. Locate START SCAN and click it.

Step 3. A small window will open that will give you various options to scan a multitude of sizes and different settings. Locate where it says SOURCE. The default setting might be FLATBED meaning the flatbed scanner of your machine. Click the drop down menu and select FEEDER. By selecting the feeder option your computer will tell your machine to use the automatic paper scanner located on the most upper area of your machine.

Step 4. Locate PAPER SIZE. Click on the drop down menu and then select Legal 8.5 x 14 inches (216 x 356mm).
If your documents are already located in the feeder you can now go ahead and click SCAN and your documents will begin to scan.
Your scanned documents will be saved in a file folder in your computer and that file will pop open for your convenience once all documents are scanned.

If you need to change COLOR or Black and White setting plus Picture File Types such as Jpeg or Tiff just click on their respective drop down menu before clicking SCAN.Here are some pictures to help me illustrate it.

I hope you find this helpful.

Thank You!

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Facebook.com/BestCreditRepairManualor at
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Oct 20, 2007 | Brother MFC-5840CN All-In-One InkJet...

3 Answers

IT will not print.


Error message Unable to Change Unable to Clean Unable to Init Unable to Print Unable to Scan Cause The MFC has a mechanical problem. OR A foreign obstacle, such as a clip or ripped paper, is in the MFC. Solution Open the scanner cover and remove any foreign obstacles from inside the MFC. If the error message continues, please follow the steps below before disconnecting the MFC so you will not lose any important messages. Then, disconnect the MFC from the power source for several minutes (which will erase all faxes), and then reconnect it. Check whether the MFC has faxes in the memory 1. Press Menu/Set, 9, 0, 1. 2. If the MFC has no faxes, disconnect the MFC from the power source for several minutes and then reconnect it. OR If faxes are present, you can transfer them to another fax machine. Go to Step 3. OR You can forward the faxes to your PC. Please see Transfer faxes to your PC. Transfer faxes to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. 3. Enter the fax number to which faxes will be forwarded. 4. Press Black Start. 5. After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. You can transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1 Transfer faxes to your PC You can move the faxes from your MFC?s memory to your PC. 1. Press Menu/Set, 2, 5, 1. 2. Using ▲ or ▼, select PC Fax Receive, and then press Menu/Set. The LCD will ask if you want to transfer a fax to your PC. 3. To transfer all faxes to your PC, press 1. OR To keep all faxes in the MFC?s memory, press 2. 4. After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. (For details see Using Brother PC-FAX software on page 5-1 in Software User?s Guide on the CD-ROM.)

Sep 01, 2007 | Brother MFC-5840CN All-In-One InkJet...

2 Answers

Printer problem


MFC 5840cn - lcd shows 'unable to print see troubleshooting and routine'

Aug 20, 2007 | Brother MFC-5840CN All-In-One InkJet...

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