Question about LG 42PB4D 42 in. Plasma HDTV

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I have an LG 42PB4D-AA Plasma. All stations perfect except for GEM and 7Mate which have perfect picture and no sound. I've read lots of posts which indicate this is very common with this model. One writer said he phoned LG and they sent him a stick which, when plugged into the TV, fixed the problem. Another said he went online and downloaded a software fix. Your suggestion? I assume you get paid for this? Cheers

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Most major manufacturers supply manuals and software updates online so if you were to log on to the manufacturer's web site, you may be pleasantly surprised as usually, if available, one is able to download, by model number, Customer Instruction Manuals, Dealer Network for spare part supplies and updates as required.

The information is normally free of charge.

I hope this helps.

Posted on Mar 21, 2011

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Posted on Jan 02, 2017

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1 Answer

I have a new LG plasma TV, I have great picture for GEM and 7mate but no sound. All other new station are good. My other TV's in the house get both GEM and 7mate perfectly so antenna and signal quality OK...


Contact LG Australia via http://www.lg.com/au/support/contact/support-here-to-help.jsp
Provide them with all this information:
Full Name:
Street Address:
Suburb:
Postcode:
Landline Contact #:
Mobile Contact #:
Full Model Number:
Full Serial Number:
Exact Date of Purchase:

They'll advise you from there!

Oct 11, 2010 | Televison & Video

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I get no sound or picture on channels 90 (GEM) and 73 (7mate) but i do get their guide. Every other channel is fine. I have done auto channel search a few times and nothing has helped.


I ended up ringing LG who we got our plasma tv with and they sent me out a usb device that I plugged into my tv and now I get sound!

Sep 27, 2010 | Televison & Video

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I have no sound on two channels only


If you are in Australia and have no sound on GEM and 7-Mate, follow the instructions here, to update the TV's (LG 50PB4D-AA) firmware. Once done you will receive sound on these channels.

Sep 01, 2010 | LG 50PB4D 50 in. Plasma HDTV

1 Answer

I have a LG 42PB4D the TV is on but no picture only sound. Any tips???


www.jordansmanuals.com/ServiceManuals%5CLG%5CTV%5CPLASMA%5C42PB4D%5C42PB4D%2...
Use that to see if you can sort it... Otherwise get a "Quote" for a professional approved service center.

May 02, 2010 | LG 42PB4D 42 in. Plasma HDTV

6 Answers

LG 42PB4D 42" Plasma TV


This worked for me too! THANKS

Dec 04, 2007 | LG 42PB4D 42 in. Plasma HDTV

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