Question about Belkin (F5D7231-4) Wireless Router

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Hi..I have Toshiba laptop with Windows Vista on. I am able to connect to internet using Ethernet however on Wireless it gives me error as PPPOE authentication failed. Not sure how I can go over here..

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I suggest you to hard reset and configure the router settings manually to fix this issue.

A) Please follow the steps given below to Hard reset the router:

- Connect the computer to the "LAN" port on the router and connect the modem to the Internet/"WAN" port, using Ethernet cables.

- Take a paper clip, insert the paper clip in the reset hole of the router and hold it for 60 seconds.

- Unplug the power cable from the router after 20 seconds while the reset button is pressed.

- Wait for about 20 seconds and then plug-in the power cable back to the router.

- Wait for all the lights on the router to light up solid and then release the reset button.

- The power light will flash and then come back "ON" solid, indicating that the router is being restored to factory defaults.

B) Please follow the steps given below for configuring the router manually:

- Log on to the router web interface by typing in http://192.168.2.1, in the address bar of your browser.

- By default, the password is blank.

- Click on "Connection Type" in the left hand column under "Internet WAN" heading.

If the connection type is PPPOE (DSL):

- Choose "PPPOE" and click on "Next".

- Enter the user name and password given by your Internet Service Provider.

- Save the settings.

- Click on the "Home" link at the top of the screen.


Internet Status should show "Connected" on the top right hand corner of the web page. If not please unplug the power cable from the router and unplug the power from the modem, leave these both units unplugged for 1 minute. Plug the power to the modem first and wait for the modem to get ready, then plug the power to the router.

If the problem persists, please get back to us with the following information:

1. Type of connection provided by your ISP (Is it PPPOE, Dynamic or static).

2. Name of the Internet service provider (ISP).



Regards,

Styli

Posted on Mar 21, 2011

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