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I have WD 1 tb which is not being recognized I just upgraded to Win 7 It is working on other laptop with win 7 but not with mine All usb ports tried

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  • Jason J Mar 21, 2011

    Hopefully I can help, but first I need you to provide me with a little information. Go to start, then right click on "Computer" and click "Manage" From there go to "Disk Management"

    With your external hard drive plugged in, and turned on give me the information that it says here.

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1. Make sure the USB cable is snug and tight on both sides of the harddrive. 2. If the harddrive has an external power source, make sure that it is plugged in a grounded wall outlet. 3. Ensure that the proper Win7 driver is loaded for the device. Go to support.wdc.com/download and search out the proper device and driver for your operating system. If enclosed in a .exe file, continue to install the proper driver. If the problem isn't solved continue forward. 4. If in Win7, press the start button, right click on my computer, and select manage. 5. A new window will open, select device manager tab. 6. Find the harddrive if it is connected and right click. Select update driver. 7. Should all else fail contact technical support listed at the site listed above.

Posted on Mar 21, 2011

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