Question about HP Compaq Presario SR1603WM (ED861AA) PC Desktop

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I am trying to do the restoring program that is in the accessories and i can get it to come up. I click on it and it just brings up a blank white box.

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Are you installing from CD's or from the recovery partition on the hard drive? If from CD's, make sure they are clean though I doubt that's really the issue. It never hurts to try it though.

If you are installing from the hard drive recovery partition, your recovery partition could very well be corrupted. You would need a set of recovery CD's and possibly even a new hard drive to complete the HP recovery.

Posted on Mar 21, 2011

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    If I may ask the blank screen showed up after the update or did it show up after restarting the computer?

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