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I have a HP 6980 Wireless printer ... I have Windows Vista and now can't get it to print. It is showing offline. The priner is connected to the inernet and everythings seems ok. How do I get it off of offline?

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Control panel, Printers, Select printer, Properties, Set as default, Select online. Print test page. Hope this helps.

Posted on Mar 20, 2011

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Where to find driver for HP Deskjet 6988 printer in Windows 7 ?


You'll find any available drivers for the HP Deskjet 6988 on the support page for the 6980 series printers: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-6980-printer-series/468002/model/3422864 .

The Windows 7 driver should be found by Windows Update when you connect the printer with a USB cable. If you are using the printer in a network, you need to manually add a printer (using the wizard) from the Printers and Devices Control Panel. Start this after you have the printer connected to your router or switch. See https://support.hp.com/us-en/document/c01796879 and expand the section for Wireless or Wired Connection (Windows 7, Vista).

I hope this helps.

Cindy Wells

Apr 14, 2017 | HP Office Equipment & Supplies

2 Answers

HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.


If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor
    •Open the HP Scan Doctor tool by double tapping the symbol.
    •Start- - >Select your printer- - > Fix Printing
    •Then the list of issues displayed on the screen as result.
    •If the tool shows the white checkmarks at that point there is no issue.
    •If the tool shows the white wrench then the issues are found and repaired
    •If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
    •If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues.
    Step 2:
      Set Your Printer as Default Printer
      •Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline

printer offline-5vig2z1inj4jln452vxo5zul-5-0.png
    •If you can capable print implies your printer is online.
    Officejet 4650 keeps going offline then proceeds with following step Step 3:
    Check Whether You Connect With Correct Port
      •Go to printer- - > Printer Properties - >Port
      •For USB association utilize USB or DOT4
      •For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
      •Update the printer firmware which may resolve your issues

      Step 5:
      •Manually connect the wired or wireless connection
      Step 6:
        •For network connection just you have to add the second printer to your Windows.
        •Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
        •Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987

Jan 08, 2016 | Office Equipment & Supplies

1 Answer

HP Deskjet 6980 won't print. Says offline but i don't see how to turn it back online. was working. now not.


Printers often go off line for no reason. It can be genuinely off line or the pc is just not seeing the printer anymore To put it back on line all you need to do is open the print queue (double click on the printers icon in printers devices/ printer and faxes) go to File and in the drop down list it will say "Use printer Offline or Use printer online. click on it and if the pc is seeing the printer if will change and the printer will then start up and print. If this does not work then check your cable to the printer or your network connection to reestablish the connection.

Aug 07, 2011 | HP Deskjet 6980 InkJet Photo Printer

1 Answer

Deskjet 6980 with wireless printing. can't get it to print wireless. shows offline


This is one of the common connectivity issues marring the benefits of having a wireless printer. In this situation your printer will not print when connected wirelessly but would need you to set it up with your system using a USB cable. Try resetting the IP of your system to what is mentioned in the printer and in case there is a router connecting your printer and system then use the IP address of router and put it in your system. This should help you fix this printer issue.

http://www.fixya.com/support/t7236576-not_printing

Dec 02, 2010 | HP Office Equipment & Supplies

1 Answer

Wireless hp j4680 printer will not print...offline help....


If this problem arises check for updated printer drivers, compatibility between your wireless printer and Windows Vista and firewall settings. All or any of this could prevent your HP wireless printer from printing documents. Setting up wireless printers is very easy; however, sometimes certain settings can create hassles for you. get more help......... http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-and/Wireless-not-working/m-p/319330#M19085

Sep 12, 2010 | HP Office Equipment & Supplies

2 Answers

Hp deskjet 6980 will not change to online. Working wirelessly. It says Offline and can't be changed to Online. I have to reinstall everytime.


Right click printer properties and select online. Start /settings /printers. Offline can also indicate a connection is not available - this occurs with demo versions of printer software. When the demo expires, the printer goes offline. The fix is to just use windows networking and shared printer.

Aug 29, 2009 | HP Deskjet 6980 InkJet Photo Printer

1 Answer

Printer status says offline, and we can not print on laptop


Hi!
If you're offline with the printer, you definitely won't be able to print.

I'm assuming you're using Windows XP here. Most Windows products will be similar...

On the laptop, click on the Start button, then Settings, then Printers and Faxes. Find your printer in the list, right-click on it and click "Use Online" or uncheck the "Offline" box.

Good luck! Remember to rate the solutions!

Aug 10, 2009 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Hp deskjet 6980 - green light on key beside the lock


it can be the problem of cartridges got faulrty so that needs replacement any of the two cartridge can be faulty. or the wire less connection issue.in that caee just conmnect the printer with a usb wire and check out.if same problem in connecting wire then its cartridge issue foir sure.

Feb 26, 2009 | HP Deskjet 6980 InkJet Printer

1 Answer

I have a wireless HP 6980 series. Doesn't print.


Is the printer communicating with the computer. If you check the printer in printer set-up, does it show online? Is it greyed out? If so, make sure it is not set to "OffLine" If it is, uncheck it. Are print jobs building up in the print que?

You may also try re-connecting the printer via the USB port to the computer to further test the printer, and rule out remote / communication problems.


Nov 19, 2008 | Office Equipment & Supplies

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