Question about Samsung Refrigerators

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I have a side by side model SRS584DP and the ice cube tray will not empty the ice into the bin, consequently when it returns to the fill mode it overflows the water into the freezer. I have tried the test button and it goes through the motions fine but does not eject the ice out of the cube tray. Any help here would be greatly appreciated. Regards Ross

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  • Samsung Master
  • 2,605 Answers

Hello Calvin,

Welcome to FixYa.

Based on what you've described, specifically, " I have tried the test button and it goes through the motions fine but does not eject the ice out of the cube tray " the heater in the icemaker mold is faulty...or the icemaker head which turns it on & off.

This will require a complete icemaker to resolve the issua since that is how Samsung sells their parts...complete components.

If it is not a Samsung let me know, you may have other options as far as parts go. Let me know if you require help in any other manner going forward.

Regards,

Macmarkus :)

Posted on Mar 20, 2011

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Posted on Jan 02, 2017

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1 Answer

Why ice maker doesn't work


The ice maker is a pretty simple device... needing only water and (its own) power to operate (there is a hidden fuse in some circuits). The refrigerator should be level (a mix between good door closure and generally equal cubes).

Minor adjustments can be made for cube "done-ness" and tray fill level by following owners manual instructions.

If you don't have any cubes... your ice-maker is not at fault. You need to focus on your water valves.

The biggest reason ice-makers stop operating is the bin-fill wire gets inadvertently pushed up... which halts operation.

It is in fact a switch... easily remedied.

If you can look into the space and you see the wire is in the "up" position... GENTLY flip it down with your finger. It should drop freely down to measure the level of the ice (and stop when the bin is full). Your device is fine and should resume operation.

Otherwise you need to start looking for a stray ice cube... they can fall back ... freeze to the new load... and prevent operation,

If you cannot remove the ice blockage...The remedy here is a full defrost.

Empty (and remove power from) the freezer.
Open the door (a room fan would be great (not a heater))... but keep your electrical devices from getting wet or the consequences could be fatal... if not shocking.

Good luck.

((If the stuck ice cubes begin to be a chronic issue SENSIBLE fixers will try to purchase a new ice tray and retro-fit it onto their existing ICE-MAKER head... Here is where I STRONGLY SUGGEST you buy the entire HEAD UNIT... I'm just saying... another decade of trouble free CUBES could be worth a few dollars more... and the NEW TRAY approach never worked for me!))

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Hello
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