Question about Philips GoGear HDD1830 MP3 Player

2 Answers

Major problems i have a philips go gear HDD 1830/17 8 gb mp3 player when i turn it on it says connect to pc i do that and i see and picture of the product connected to the computer on the screen but that is it i press all the buttons on the sides and i get nothing i dont know what is wrong with this stupid thing and i tried to sync it with windows media and i still got nothing what is wrong with my thingy?

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  • Anonymous Sep 23, 2008

    My Mp3 Player (Philips GoGear 8GB) Every Time I Turn It On It Says Please Connect Player To PC And When i Connect IT a screen comes up and it says DeviceDiversity.bin and WMPInfo

  • kaitoo Oct 22, 2008

    Same problem, after trying everything I found that this MP3 player is good as a portable hard drive, I should expend the extra bucks needed for an Ipod.



    kaitoo

  • gee85 Nov 15, 2008

    Hi, my mp3 is also displaying 'connect to PC'. I have downloaded the Device manager but when i open it, it says my device is not connected..even though it is.

    Any ideas what i can do?

    Gee


  • Anonymous Feb 07, 2009

    fuckin pile of trash wont fix now and that **** dr mp3's ********** advice doesnt help

  • Anonymous Feb 07, 2009

    how can you use the device manager when it doesnt read the device genius...

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What did you di to fix this?

Posted on Oct 19, 2008

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You have to run the "Repair" function in the Philips Device Manager to remove this error message - see Philips website or call them for details.

Then upgrade the firmware:
Recovery Mode for Philips' GoGear
Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor
-----
Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Posted on Sep 04, 2008

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Hi, I am using Philips Go Gear 4 GB MP3 palyer. It has 3 GB free space but when I start the player,below message comes . Please tell me how to solve the issue "Memory Full Connect to PC &...


Possible that some of the files in the GoGear are not to the requriement of the player. So download the media converter and download the files to be transferred to the player. In the first place connect the player to the PC and move OFF all the files , delete the memory to be free and then reload using the converter .
Use the link below:


http://www.userdrivers.com/MP3-Player/Philips-GoGear-SA3104-SA3105-SA3114-SA3115-SA3124-SA3125-MP4-Player-Media-Converter-Software-1-0/

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If your Dell Computer is running Windows Vista, it will not work with the Philips HDD series Go Gear.

If it is running Windows XP:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

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Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

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Install the Frimware manager.

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If asked for a driver let Windows search automatically.

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Run Firmware Manager and follow the on-screen prompts, and all should be well.

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