Question about Heating & Cooling
Tereca, the quickest way to answer your question is for you to Call Dimplex USA, Technical Service at 888-346-7539. And if you have misplaced your Owners Manual, ask them to please send you one. Have the Model Number of your heater handy, when you call.
Posted on Mar 21, 2011
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Posted on Jan 02, 2017
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You say the heater is 'old', so I assume that it's out of its 2 year warranty? Are you referring to the wall-switch or the switch on the heater itself?
The customer service department will be able to give you guidance on finding the problem and resolving it. If you call 0845 600 5111 and have your series number (top left of the unit) and model (CXL) to hand they will be able to help you.
P.S. Please don't try to take the heater apart or remove it from the wall unless you have experience in working on storage heaters, as the unit is VERY heavy!
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