Question about Yahoo Mail

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My friend forgot her email password and the security question too. she remember the 1st security question but the 2nd is not.please help us.

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Hello there!

Please follow these easy steps:

To change your password:

  1. From the Yahoo! Home page, click on your user name in the upper right.(You will need to be signed in already)
  2. From the drop down select Account Info
  3. You will be asked to sign in again to enter your Account Info page.
  4. Click Change your password
  5. You will be taken to a page that will look like the one below.
  6. Enter your current password.
  7. Enter and confirm your new password.
  8. Click Save. You will see a confirmation page when you have successfully changed your password.
  9. Click Continue.
Your Yahoo! password always applies to your entire Yahoo! account. This means that it is valid not only for Yahoo! Mail but also for Yahoo!'s other personalized services like :
  • Yahoo! Messenger
  • Yahoo! Chat
  • My Yahoo!
  • Yahoo! Finance

Note: If you are having difficulty logging into your account or believe your account may have been compromised please request a new password

Regards,
fossildude


Posted on Mar 23, 2011

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Sir i forgot my password.I do remember my 1st secret question but i cant remember my 2nd secret question,nor do i kept any alternate email id,i hve some important mails in and i want them,its important...


Hello,
Unfortunately, the official answer from Yahoo is that if you forgot your secret questions you will need to create a new account.

From Yahoo: http://help.yahoo.com/l/us/yahoo/edit/id_password/edit-20.html

You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page.
If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
  • Your birthday
  • Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
  • Your alternate email address -Note: You must have access to this email address
  • Country code (at the time you created your Yahoo! account or when you last updated it)
Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.
If you forgot your password, you can create a new one. But first you'll have to provide the following information so we can confirm your identity:
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  • Alternate email address, mobile phone number, or the answers to your secret questions
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.


If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.


Please let me know if I can help you further.

Regards,

KYTechnology

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