Question about Philips DVP5140/37 DVD Player

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The button to open/close my Philips DVD player Model DVP5140/37 is not functioning, and the remote does not have an open/close button. How do I fix this??

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  • Craig Bergstrom
    Craig Bergstrom Nov 05, 2011

    Try to unplug the unit for 10 seconds from the power source. Wait 10 seconds after unplugging and reconnect. Try to open/close and see if the tray opens. This may resolve the issue as this is what Philips Technical Support says to do in this situation on their website.

    Also, you should be able to eject with the remote. To eject or open the disc tray with the remote, you need to hold the STOP button on the remote for 5 seconds.

    Hope this helps. If not, I was told to give a direct phone call to Philips Customer Care Center from 12pm-8pm EST Monday-Saturday. Their phone number is 1-866-323-9916. Have the device/unit ready when you call with the Serial No.

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Here are some troubleshooting steps to get you started to resolve the issue.

First, Try to unplug the unit for 10 seconds from the power source. Wait 10 seconds after unplugging and reconnect. Try to open/close and see if the tray opens. This may resolve the issue as this is what Philips Technical Support says to do in this situation on their website.

Also, you should be able to eject with the remote. To eject or open the disc tray with the remote, you need to hold the STOP button on the remote for 5 seconds.

Hope this helps! If not, I was told to give a direct phone call to Philips Customer Care Center from 12pm-8pm EST Monday-Saturday. Their phone number is 1-866-323-9916. Have the device/unit ready when you call with the Serial Number handy.

Warm regards,
Craig

Posted on Nov 05, 2011

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