Question about Canon Digital Cameras

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New camera - had trouble focusing with zoom - now the lens will not retract - error msg states - lens error restart camera - unable to do that - the camera was not dropped

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  • prosvirn Aug 03, 2008

    Thank you, jigsawbill - that was the solution I was already given to contact Canon by someone with the handle of Basti (or something like that)

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  • 398 Answers

Contact customer support at Canon. This should be covered with warranty.

Posted on Aug 02, 2008

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1 Answer

The zoom lens will not retract. and there is an ERROR warning stating "focus error" it makes the sound as if it is trying to retract but will not..


Good day,

This is a common problem and sometimes can be fixed.
Please see details on my tip on how to fix this error here:

http://www.fixya.com/support/r7041378-digital_camera_lens_problems

Let me know if my tip was useful for your problem!

Regards

Jan 03, 2011 | Fuji FinePix A500 Digital Camera

1 Answer

Hi, the zoom wont retract and it says focus error


It won't focus because ya lens is out of focus due to it being stuck had same prob wig my Sony worked out cheaper to buy a new camera than have it fixed.very fiddley to repair hope if bin some help

Nov 23, 2009 | Fuji FinePix A500 Digital Camera

3 Answers

My Finepix 12.0 megapixels camera is having a problem


The focus mechanism is jammed inside the lens. The lens will not retract if any of the slide rings inside the lens are out of alignment.
Read my tips page on my profile under "the only way I know how" for focus, zoom error.
If you can't free it from the out side then you have to open it up and reset it.
my email is on my tips page if I can be of any more help

Oct 06, 2009 | Fuji Finepix F50FD Digital Camera

1 Answer

Hi, my zoom is stuck out and won't retract.


Your lens motor is most likely burnt out. The only way to continue taking pictures is push the lens in manually, You may have problems with the focus after doing this, so just turn the lens manually until you are zoomed in properly. If you have a warranty now is the time to use it.

Jun 26, 2009 | Fuji FinePix A600 Digital Camera

1 Answer

Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Apr 28, 2009 | Canon PowerShot SD850 IS Digital Camera

1 Answer

Konica Minolta Z6 camera lens won't retract or zoom out


I have the same problem. The lenses does not retract when turned off or function with the zoom control when turned on. Has anyone found a fix?

Dec 27, 2008 | Konica Minolta DiMAGE Z6 Digital Camera

1 Answer

Poor focusing konica Minolta Dimage Z6


I have the same problem and the lens won't retract in.

Sep 02, 2008 | Konica Minolta DiMAGE Z6 Digital Camera

1 Answer

Canon Powershot SD1000 Lens Will Not Retract


This is a huge recurring problem with Canon cameras. check out this website-give it a minute to load. You will see literally thousands of people with the same experience.

http://e18.bitnet.cx/comments.php?full=1

Aug 18, 2008 | Canon PowerShot SD1000 Digital Camera

2 Answers

Zoom lens won't retract


help!!
mine is the exact same way
should i just buy a new cam?

Jan 03, 2008 | Fuji FinePix F20 Digital Camera

1 Answer

Zoom lens won't retract


Usually down to the lens block assy being faulty.Is the lens retracting and opening properly?.It usually turns out to be worn gears in the lens drive assy or the result of a fall.Either way will be expensive repair!My advise is check and see whether camera is covered by insurance for accidental knocks.,

May 09, 2007 | Fuji FinePix A400 Digital Camera

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