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GE Profile PSW23PSTA Refrigerator - The installed ice maker has icicles dripping down the back of the ice storage tray, and ice forming underneath the the storage tray in the mounting tray. I submitted to FixYa for this problem a couple of months ago, and thought that the problem was fixed. However, it was not. My icicle problem had returned. I ended up replacing the ice maker a month or so ago, and things looked OK for a few weeks, but the icicle problem is back again since a couple of days ago. I think something is melting the ice cubes in the tray, or unfrozen water is going into the tray when the refrigerator thinks that the ice cubes are ready (but, they aren't). The ice in the storage tray is usually melted on the left side, forming a solid block, while the right side of the storage tray has regular cubes.Since two ice makers shown this problem, I don't think it is just the ice maker anymore.

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  • 5 more comments 
  • Alan Diamant Mar 21, 2011

    Hi, Macmarkus!

    The unit is about 3 years old.

    You raised an interesting point about pets: We do have a couple of animals that shed, and the refrigerator is in a confined area (behind a custom-cut cabinet space). Where is the condenser located at? I think it would be a good idea to try cleaning it as the next step.

  • Alan Diamant Mar 22, 2011

    Thanks, Macmarkus! I will be trying this later today. Note that it may be a week or so before you hear back from me on this again, since it takes about a week before the problem comes back and repeats. It's a bit frustrating that it has such a long cycle time before repeating. I will let you know how it goes either way! Cheers!

  • Alan Diamant Apr 02, 2011

    Hi, Macmarcus!

    Sorry it took so long to get back to you, but I needed to be sure that blowing out the condenser did the trick. It looked promising. The ice seemed to be fine again for a little over a week, but today the same problem came back - We see that water is in the ice tray again. The temperature reading for the freezer section says 3 deg F, but I'm guessing it's actually higher than that. There is some raspberry puree stored just below the ice tray that is normally frozen solid, but is slightly liquid now. Using an IR thermometer, most of the food is reading around 22 deg F to 37 deg F in temperature. So, it is probably more than just the ice maker with the problem - the whole freezer section may have issues. Let me know what you think!

    Thanks,

    AzJazz

  • Alan Diamant Apr 04, 2011

    Hi, Macmarkus - I have ordered the control board. Hopefully, it isn't too painful to replace. If you can send me some instructions (or, the service manual), I'll be ready to install it when the board arrives. Thanks again!

    AzJaz

  • Alan Diamant Apr 07, 2011

    Hi, Macmarkus - I received the replacement control board today. It didn't come with much information on how to replace the board. Can you please provide some guidance?

    Thanks,

    AzJazz

  • Alan Diamant Apr 08, 2011

    Hi, Macmarkus - I replaced the board tonight. It may take a week or more to see if everything is OK. I'll be sure to let you know either way, of course! Thanks again for all your help! - AzJazz

  • Alan Diamant Apr 13, 2011

    Hi, Macmarkus!

    I think the controller board replacement did the trick! The ice has been solid, and freezer section is actually reading around 0 degrees on most food items in the freezer (food was reading in the 20's to 30's before). Two things: How do I rate your service? (Which has been fantastic!) When I closed Fixya items in the past, I don't remember actually rating anything. Also, I'd like to send you future business from my friends - Is this possible with the Fixya system? Thanks again for everything! - AzJazz

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  • Refrigerators Master
  • 2,605 Answers

Hello,

Welcome to FixYa.

I'm not sure if you've noticed any other oddities with your fridge, but I've experienced this issue several times and every time it has been the main control at the back.

i.e. similar to this ( yours should actusally be WR49X10152 based on the model number provided )

GE Profile PSW23PSTA Refrigerator - - macmarkus_420.jpg
The reason ? With electronics this can be very difficult to trace, it usually begins with a hunch based on my experience...as well as info gathered through communicating in detail (sometimes to a point they look at me funny, but that's OK) with my customers.

What happens with a faulty control is this, the entire unit system shuts off ( except the icemaker, water, lights and display ) for an extended period of time (normally it's 20-30minutes for defrost) but stays off too long thus melting the cubes in the mold and then the harvest cannot be "dumped" hence the ice-maker overfills the next time calling for water to make the next harvest.

This may occur several times a day or once a week, with an electronic control it can be very intermittent.

**The other possibility is the unit is actually cycling "off" via the overload on the compressor. This can be typical of a fridge which has an excessively dirty/blocked condenser ( if one has pets it should be cleaned/vacuumed every 3-6 months ) or extremely hi ambient temperatures, built into a cabinet with little or no air flow around the cabinet etc.**

I however do not think it has anything to do with the ice maker itself, as you alluded to.

How old is this unit ? Do you still have the owners manual ? If so look up the warranty coverage, the solid state components (electronics) are sometimes covered for 2 to 5 years, parts only but....worth looking into.

Let me know what you find or If I can assist you further. Good luck.

Regards,

Macmarkus :)

Posted on Mar 20, 2011

  • 2 more comments 
  • Mark MacDonald
    Mark MacDonald Mar 21, 2011

    Hi, thanks for the reply.



    I agree cleaning the condenser is a good next step. If you pull the fridge out from the cabinet, the condenser will be located at the bottom in the back on the right when facing the back.



    You will need to remove the metal panel at the lower part of the rear cabinet and the condenser will be a canister shaped set of coils with fins. Think of it as a squirrel cage shaped radiator for a car.



    It should help you to have this blow-up illustration, and picture...hopefully. It may be difficult to clean and unfortunately somewhat messy as the best method is blowing it out with compressed air, or alternatively a vacuum. The vacuum doesn't do nearly as good a job however.



    **please unplug the unit from the wall before servicing...safety first** ...Careful not to knock any wires loose as well**



    CONDENSER ASSY.






    PART ILLUSTRATION






    Let me know how you make out. I'll watch for your reply. Good luck.



    Regards,



    Macmarkus :)

  • Mark MacDonald
    Mark MacDonald Mar 22, 2011

    Hello,



    That sounds good, I'll be around and watch for your post. With a little luck after cleaning the condenser it may work fine...time will tell though.



    Regards,



    Macmarkus :)

  • Mark MacDonald
    Mark MacDonald Apr 03, 2011

    Hello again AzJazz,


    Sorry to hear the problem has returned/persisted. Based on what we've discussed to this point it all points to the control unfortunately...yours should actually be WR49X10152 based on the model number.



    The reason the temp is rising is the unit is not coming out of defrost soon enough after it's normal cycle...that is dictated via the control at the back as well as the defrost thermostat in the freezer as I alluded to in my previous post.




    It's a bit ironic actually, I just had the exact unit last week in the place I do service...that's about 4-5 in the past year. I used to think it was possibly a defrost thermistat/bi-metal until attempting that a couple of times.



    What happens is the defrost thermostat closes after the defrost (as it should) but the compressor relay doesn't close on the control board, thus it doesn't come on when it should...faulty board.



    Finally changing out the control each time resolved the issue. Let me know how you make out or if you aren't clear on how to change out the board. I'll assist you in any way I can going forward of course.



    Regards,

    Macmarkus :)

  • Mark MacDonald
    Mark MacDonald Apr 07, 2011

    Hello again,



    I'm surprised by that. The place I purchase those controls is at "searspartsdirect.com" and it usually has instructions enclosed.



    Anyway,



    If you slide the fridge out from your enclosure/cabinet and observe to the lower right (from facing back) you'll see the small metal panel as shown in this illustration...








    **Unplug the unit from the wall of course...safety first**



    Once you remove the screws holding the control in place you'll see the control which is only held fast via plastic tabs. Take a photo of the wire connections and swap them from the old control to the new and you should be fine.



    Let me know how you make out of course and if I can assist you further I'll be around. Good luck again.



    Regards,



    Macmarkus :)

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