Question about Computers & Internet
Welcome to Fixya. We need to check if the system can still boot to Safe Mode and check if a program is causing the problem.
You can try to boot the system using Safe Mode and try to see it it will be able to boot so that you will be able to backup your file. In addition to that you disable other programs that might be causing the system not to boot up. Go to Safe Mode by reseting the computer then tapping F8. If your able to acces safe mode follow these instructions:
1. Go to Start then click on RUN.
2. Type MSCONFIG.
3. Go to Services Tab, click Hide Microsoft Services then click Disable All.
4. Reboot the computer and see it it will go to normal mode. It you will be able to boot to normal mode it only means that one of the installed software is preventing windows to load.
5. If this work then try to enable one software at a time on the Services Tab so that you will be able to know what program is causing it.
6. If this doesn't work the Operating System is corrupted. We need to do a OS Reinstalltion or Hard Disk Recovery.
For additional info to solve the issue please provided the information needed.
- Since when did you experience the problem?
- Any changes made before it happens?
If you have questions or follow up please let me know. Thanks for using Fixya
Posted on Mar 20, 2011
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Posted on Jan 02, 2017
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