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My Qosmio starts but screen is black - Computers & Internet

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  • althani75 Mar 20, 2011

    hi there..

    actually i have no access to anything, the screen is black.. it dose start, i mean the side light are on and i can hear the fan working.. and thats it..


    well yes i faced some problems.. my laptop was very slow and freezes a lot ..

  • althani75 Mar 20, 2011

    its just today it was working last night..

  • althani75 Mar 20, 2011

    I did so.. nothing happened.. =(

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Hi,

Welcome to Fixya. We need to check if the system can still boot to Safe Mode and check if a program is causing the problem.

You can try to boot the system using Safe Mode and try to see it it will be able to boot so that you will be able to backup your file. In addition to that you disable other programs that might be causing the system not to boot up. Go to Safe Mode by reseting the computer then tapping F8. If your able to acces safe mode follow these instructions:

1. Go to Start then click on RUN.

2. Type MSCONFIG.

3. Go to Services Tab, click Hide Microsoft Services then click Disable All.

4. Reboot the computer and see it it will go to normal mode. It you will be able to boot to normal mode it only means that one of the installed software is preventing windows to load.

5. If this work then try to enable one software at a time on the Services Tab so that you will be able to know what program is causing it.

6. If this doesn't work the Operating System is corrupted. We need to do a OS Reinstalltion or Hard Disk Recovery.

For additional info to solve the issue please provided the information needed.

- Since when did you experience the problem?
- Any changes made before it happens?

If you have questions or follow up please let me know. Thanks for using Fixya

Posted on Mar 20, 2011

  • 2 more comments 
  • Rofel Lantican
    Rofel Lantican Mar 20, 2011

    Hi,



    I also need to verify if you can see the Windows Loading Screen the Post Screen (White Text with computer information) or it just started as blank (Black).



    Thanks

  • Rofel Lantican
    Rofel Lantican Mar 20, 2011

    Hi,



    So it means that it is just black and no display right? Can you connect the Qosmio machine to an external display or external monitor and see if you will be able to see the screen. You can press FN + F5 to toggle display.



    Thanks

  • Rofel Lantican
    Rofel Lantican Mar 20, 2011

    What were looking now is if this is just problem with the LCD or with hte Motherboard. If you will be able to see atleast the POST Screen on the external monitor then it is the LCD that has a problem but if there's still no display then most likely the problem is with the motherboard. Please let me know the result by replaying on this post. Thanks

  • Rofel Lantican
    Rofel Lantican Mar 20, 2011

    So you mean that even using an external display it wont work? Unfortunately the board is bad. Do you still have warranty? so that they can replace the board for free of charge or atlease they will cover the repair cost but if none then you need to bring the Qosmio machine to a Toshiba Service Center or a local tech to replace and the board and fix it. This is not a software problem and cant fix unless the hardware will be replaced. If you have questions please let me know ok? Thanks

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