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The fireplace is brand new. When the store owner delivered it, it instantly started making a "noise" like there was a part loose. It hasn't gotten any better. Help!

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If it's an Electric Fireplace, what you hear is the flame effect rod that's rotating, when you have the flames ON. It's probably out of place from shipping. If you have your Owners Manual, it will tell you how to access the light bulbs, which will give you access to the rod.

Hope this helps solve the problem.

Posted on Mar 21, 2011


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