1. Check and/or Remove Paper from top output assembly.
2. Clean pick-up roller if it appears to be dirty or have sticky substance, etc. Replace roller if worn or damaged.
3. Check if the top paper output and rollers are free of damage.
4. Cycle Power or partial reset printer
5. Put only 10-25 sheets of plain white letter size paper in the input tray
6. Flip the paper stack over to verify printing on correct side.
Please follow the below web link steps
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00311028&cc=us&lc=en&dlc=en&product=439320&tmp_track_link=ot_search
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