Question about GE Profile PSW26P Stainless Steel Side by Side Refrigerator

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GE Profile Refrigerator Ice/Water dispenser not working

My GE Profile Refrigerator Ice/Water dispenser is not working.
It makes ice ... but the front panel ice and water buttons don't work ... they light up ... but they don't work ... when you push the water button ... nothing happens and when you push the ice button nothing happens.

Motor? Water Line? Both? (this is a good refrigerator ... less than three years old)

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  • Anonymous Aug 18, 2008

    It makes ice but doesn't dispense it. Water works but not ice...cube or crushed.

  • lulyalvarez Aug 18, 2008

    I know 2 others who had the same problem (fridge is from late 2005). They got the motherboard replaced for free because it is a known issue. Mine just started doing the same thing so I hope that knowing it is a defect means I won't end up getting ripped off on the repair.

  • pw0079 Aug 25, 2008

    Water is not coming, it is making ice, but when you click the tap, nothing is dispensed. we replace the filter thinking it will fix the problem, but it did not. need help.

  • tbcurran Aug 25, 2008

    Have same issue with front panel. LEDs light up for the different selections but no Ice or water is dispensed. Unit was installed in March 2006.

  • Morti Mouse Sep 08, 2008

    My problem was the same UNTIL I checked the connector switch at the bottom. Now NOTHING works on the door panel. Not only does it not dispense the ice and water but the lights also stopped working. This fridge is less than 3 years old! purchased in November 2005. HELP!

  • paferrante Sep 10, 2008

    O.K. the problem is with a defective motherboard ... you can pay "GE" to come out and replace it or you can buy the motherboard and replace it yourself ... the panel is on the back of the frig. behind a metal plate and all you do is unplug the motherboard that's in there and plug in the new one ... I guess some of the circuits on the board can go bad ... and that is what is causing the problem ... frig. works fine now ...

  • dmr139 Sep 12, 2008

    I am having a problem with my dispenser panel. The water system is fine and it is making ice, but the front panel is not working. It was working sporadically, but now it does not work at all. (PSC23SGRSS)

    The light is on and you can switch from ice to water or to crushed ice, but when you push the "paddle" to dispense the ice or water you hear a faint click, the light goes out and nothing is dispensed.
    I tried the "static electric discharge" fix that is suggested on the web site. IE cycle the power, but that does not work. There is no change in the functionality. I also read that it could be a motherboard problem. How can I tell what the issue is?

  • marcuscbrook Sep 14, 2008

    I have the same problem. Before replacing the motherboard, I'm going to call and see if GE will do something for me. It's just now 2 years old!

  • Anonymous Oct 02, 2008

    remve ice water motherboard

  • Kristabelle Oct 05, 2008

    The lights on the front of the fridge sort of blink sporadically, but nothing works. Our fridge is the type that lets you select how many ounces of water you want with all the bells and whistles.

    This is a new (less than 3 years old) refrigerator. Booooo. :(

  • gyanendra1
    gyanendra1 Jul 18, 2012

    My GE Refrigerator didn't dispense water nor ice but is making ice. I called the GE and they replaced the motherboard but not for free.

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Had the same problem. Pressed button heard a click, saw zeroes flash, then nothing. After some online search I found and solved the problem. Corrosion and condensation on the connector plug attached to the wire at the bottom of the freezer door. Remove plastic grill, pull out wire from under box. You'll find a plastic connector and possibly wet or corroded wiring. CUT POWER TO FRIDGE OFF FIRST. I cut away the white plastic connector then stripped and tied the wires together with wire caps. Taped them up too. Note which wire goes to which first. Mine was blue to blue, black to black, and red to white. Problem solved.

Posted on Sep 04, 2012

  • Bob Files
    Bob Files Jan 08, 2015

    You were dead on! 20 minute fix. Thank you!!

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I have the same problem and I hear the micro switch click, but nothing happens when the paddle is pressed.

Posted on Sep 10, 2008

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My GE Refrigerator makes ice but doesn't dispense water and ice. I called GE and they replaced the mother board for it was not free.

Posted on Jul 18, 2012

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I had the same problem with my GE Profile Arctica model #PSC23SGRD. The ice dispenser stopped working completely (although the freezer still made ice okay) and the water dispenser started to work intermittently.
I had read that either the circuit board in the front (behind the ice and water buttons) could fail or the main "mother" board in the back could fail. First I checked the one in the front for any visible signs of failure but it looked fine. Then I checked the board in the back (lower freezer side). Right away I could smell the distinct smell of blown capacitors so I looked for the matching visual evidence. Sure enough there were two "bulging" caps near the top right side of the board. I decided I would try and replace them myself and hope for the best so I went ahead and bought two new replacements from my local Fry's. BTW, the capacitors were 470 micro Farads @ 25 volts. They should be rated to at least 105 degrees. Cost was $1.50 each.
Next I removed the board from the fridge. First unplug the fridge. The board is on the back of the fridge near the bottom of the freezer side. There is a panel cover with a dozen or so screws holding it. One screw holds down a ground wire so keep note of that. Remove the panel and you will see a large circuit board with about 7 wire harnesses attached to it. Note were each one goes and its orientation before removing them! Each harness has a slip lock connector that is impossible to remove from the board without breaking the clip that locks it down to the board. Don't worry about breaking those clips, I think GE does this on purpose to determine if the board has been tampered with or not. Anyway, remove all of the wire harnesses. Don't bother removing the two ground wires from the board, just keep them on. The board itself is mounted to the fridge with small pastic posts that click through holes in the board. These are easy to slip off if you pinch the top of the post before pulling out the board. Once the board is out, it is time to replace those caps.
Now the fun begins. Time for a little soldering. First you must remove the old caps by desoldering them and plucking them out. Please note the cathode side of the old caps before removing them b/c the orientation matters! Once they are out, solder in the new ones. This whole process shouldn't take too long, maybe 20 minutes?
Now the moment of truth. Put the board back into the fridge and put all the wire harnesses back where they go. Reattach the panel (make sure the ground wire is screwed down). Plug in the fridge. Cross fingers.
I hope this works for you. I worked for me and only cost a few bucks instead of the cost of a new motherboard and service call!

Posted on Dec 30, 2010

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Check the connector at the bottom of the freezer door first , you should also be able to hear the micro switch click when you press the paddle

Posted on Aug 28, 2008

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I can not get water from the fridge after changing the filter, but the front panel and ice machine works fine? please help

Posted on May 06, 2013

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We had the same problem and finally gave up and called the tech to come out. My girlfriend was there when he came out and said they have been having lots of problems with the motherboards in these refrigerators and replaced it for FREE! Good job GE. This was in mid December 2008. Hope they treat you the same and pass on the info to help other frustrated owners.

Posted on Dec 20, 2008

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MY MOTHER'S GE SIDE BY SIDE REFRIGERATOR'S WATER/ICE MAKER DOESN'T HAVE ANY LIGHTS ON AND ISN'T WORKING, BUT EVERYTHING ELSE ON THE REFRIGERATOR WORKS. DOES SHE NEED TO CHANGE A FUSE OR MOTHERBOARD, ETC?

Posted on Feb 15, 2010

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SOURCE: Ice maker in our GE profile refrigerator is not working

Ice maker Diagnostic Test:

- Remove the ice bucket
-Turn the ice maker off, wait 15 seconds than turn it back on
-Press the ice paddle three times, this will begin diagnostic test.
-PLEASE DO NOT TOUCH ICE MAKER DURING DIAGNOSTICS

-In 3 minutes you should see the rack inside turn 360 degrees
-AND the ice maker bowl should fill with water

-IF either DID NOT work, call 1-800-GE-CARES for ice maker replacement. A service call is approx $80. The $80 will be deducted from the part/labor if you choose to purchase/install parts from the service technician. If not, you will pay for the service call. Good luck.

Posted on Apr 05, 2010

SolutionGuy
  • 331 Answers

SOURCE: GE Profile Refrigerator Ice/Water dispenser not working

Hi Urban Woman,

Unfortunately, your dispenser interface board has gone to appliance parts heaven and needs to be replaced. Fortunately it's relatively cheap. If I recall correctly, all you have to do to access the dispenser board is use a small flat screwdriver. There are 2 locking "tabs"/slots on either side and underneath the board (you will barely be able to see it, they're just that small). 6fb5654.jpg

Of course you already know that you need to unplug the fridge before doing any repairs so I can skip that part.

Insert your screwdriver into those slots and pry the bottom of the board out. Then grasp it with your hands and remove it completely. There are three wire bundles on it, remove them and re-install them on the new board. Then simply snap the new board into place.

This should take maybe 15 minutes to do... super easy job.

SG

p.s. Here's a link to the service manual, but the removal of the dispenser board is not in it (everything else is, though, so it may come in handy later)

p.s.s. Since you're going to be unplugging the fridge for the repair, you ought to go to Home Depot and pick up one of these to plug it back into. Transient voltage spikes are most likely the cause of all your woes... including the main board that was replaced.

Posted on Apr 01, 2009

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SOURCE: Ge Profile Stainless Steel 26 ft Refrigerator ice maker dispenser

try pulling out the ice bucket, remove all ice and look for signs of damage on the auger mechanism... most of the time the ice tends to clump up and that prevents the auger from moving freely.

Posted on Mar 25, 2010

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-PLEASE DO NOT TOUCH ICE MAKER DURING DIAGNOSTICS

-In 3 minutes you should see the rack inside turn 360 degrees
-AND the ice maker bowl should fill with water

-IF either DID NOT work, call 1-800-GE-CARES for ice maker replacement. A service call is approx $80. The $80 will be deducted from the part/labor if you choose to purchase/install parts from the service technician. If not, you will pay for the service call. Good luck.

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