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Cant opne the drawer-softner/powder dispenser on my bosch 1200 s express

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Hi from retired Englishman in SW France,
Here are my complete guidance notes for accessing and cleaning dispenser drawers.
The Bosch one is first on the list. If you still cannot remove it i.e. it is stuck come back to me, please!
-------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-

  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
Good luck,
John C

Posted on Mar 20, 2011

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The fabric softner is staying in the drawer after cycle has finished. the drawer is clean so dont know what to do to solve this problem. it is modell classixx 6 1200 express


Hi Carol from retired Englishman in SW France,

I hope you don't mind me saying so but often the softener dispensing siphon tube gets missed when cleaning the dispenser 'cos it's difficult to see!----------->

It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.

If this isn't the problem it could be that the water dispensing is not working correctly. It is easy to check by selecting (final?) rinse, pulling the drawer slightly out and seeing and hearing whether water is being fed into the softener tray. If is isn't then it is a call-out ;-0(

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

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1 Answer

I have a Bosch Exxcel 1200 Express washing machine and notice that the fabric softener is not being flushed into the drum. Otherwise it washes OK. I have scrubbed out the powder tray and emptied the...


Hi from retired Englishman in SW France,
I hope you don't mind me saying so but often the softener dispensing siphon tube gets missed when cleaning the dispenser 'cos it's difficult to see!----------->
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.

If this isn't the problem it could be that the water dispensing is not working correctly. It is easy to check by selecting (final?) rinse, pulling the drawer slightly out and seeing and hearing whether water is being fed into the softener tray. If is isn't then it is a call-out ;-0(
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

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1 Answer

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Completely remove the dispenser unit. look inside the recess you have just taken the dispenser drawer from and look up. You will find this is covered in muck. Clean it with an old toothbrush or something but do not use too mush pressure. This should solve your problem. If not then you will need to replace the dispenser unit completely

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Hiya,
there is only a few reasons for the softener not to filter through firstly i would surgest removing the drawer that the softner goes in & flushing it through with hot water this will help dislodge anything that may have built up inside, sometimes the fabric softner section has a top part that comes off if so remove this & flush both sections, if you can see a black sludge then it is just build up that is blocking the path stopping the softner getting through.

Hope this helps

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Bosch Nexxt Premium WFMC6400UC Front Load Washer
This video will show you how to keep yoursoap draw clear and how to service the parts

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a 4 THUMBS rating is appreciated for answering your FREE question..

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You could have a clog in the housing underneath the dispenser where the water flows through a hose into the tub.
Pull the dispenser drawer completely out.
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http://media.fotki.com/1_p,wbwdbgswgksbgfwxgtqsskgwtqkq,vi/ktfgsrbbdxwtwtqtfwk/1/1303472/5961857/image45924img-or.jpg

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Remove soap drawer completely from washer, and thoroughly clean all parts of it, paticularly the conditioner compartment..
Get a piece of stiff wire, and make a right angled bend in the end of it, then poke the wire into all the holes in the top of the soap drawer compartment to clear any possible blockage.
This should solve the prob.
Please rate my solution.
Thankyou.

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1 Answer

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hi, nikoltheis! i'm not sure if we have exactly the same model, but it should be pretty close. here's what my user's manual says:

Detergent and fabric softner may build up in the dispenser drawer. Residue should be removed once or twice a month

- Remove the drawer by first sliding the safety latch to the right, then pulling the drawer out until it stops.

- Reach back into the left rear corner or the drawer cavity and press down firmly on the lock tab (left rear portion of the drawer). Pull out the drawer.

- Remove the insert from the bleach and fabric softner compartments.

- Rinse the drawer and inserts with hot tap water to remove traces of accumulated powders and liquids. Large amounts of fabric softner residue may indicate improper dilution or that more frequent cleaning is required.

- To clean the drawer opening (the empty area left behind when you remove the drawer) use a small brush to clean the recess. Remove all the residue from the upper and lower parts of the recess. (The picture shows this being done with a tooth brush.)

- Replace the insert pressing "X" to lock it in place. Return the dispenser drawer.

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