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Printer and scanner cannot work, need to be installer the cd again but I lost it already

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Hello and thank you for posting on Fixya. My name is Silvermoon and I am going to try to help you in the best possible manner. We are all here to help you but in order for us to be effective we will need all the info that you can give us.

Info we will need to be able to help you out:

1. Manufacture

2. Model

3. Year of manufacture

4. What it is doing or not doing

5. What you have tried so far


With this information we will be able to find you the best solution possible.

Posted on Mar 20, 2011

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Posted on Jan 02, 2017

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Trying to use the scanner but no computer connection, press ok


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first of all uninstall all ur hp drivers and softwares related to the hp printer. then restart your pc. now disconnect ur printer with ur computer and turn it off and again on after 15 secs.
now insert the cd which i have got with the hp printer in the cd-driver of ur pc and install the driver.
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Did you connect the scanner to your computer before loading the CD? There is an updated driver available from Canon that your operating system may have found and already installed. Try loading your CD again and this time select "Custom Install" instead of "Easy Install." After selecting Custom Install, the next screen will show all of the programs that will be installed. De-select the ScanGear box so that this software doesn't try to install as it is the updated one that is already on your computer most likely. Click install and the install should proceed this time.

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