Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

2 Answers

DC 17 Animal Issue: I cannot find the brush bar belt tensioner part anywhere!!! I disassembled my dyson, and the plastic tensioner arm that seats in the black motor cover was broken. It is a simple enough fix, but I cannot locate the tensioner arm assembly (tiny plastic part). I called Dyson, and they didn't know what part I was inquiring about. I then worked with a rep as Sears parts direct, and looking at the online diagram for the DC17, the part was not visable. Is the tensioner arm available if you order a new brush bar motor cover? Is there a part number, etc? Please help....

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  • bullitt941 Mar 21, 2011

    I have sent a request to the site you recommended, (Espares) regarding the brush bar belt tensioner, and am awaiting a reply. Hopefully they can help. I will update you with status once I hear something.

    Also, i attached two pictures of the arm, and the brush bar motor housing it seats in. The original arm was partially warn away when it came off and became caught in the brush bar itself. You can see the spring and roller appear fine, just the arm is damaged,

    Thank You,


    The arm pops in to the housing here. The spring seats between the arm and the housing on the + to supply tension.

  • bullitt941 Mar 21, 2011

    I went to Dyson, they stated they cannot provide parts directly due to liability issues. They then turned me over to Sears parts direct who handle their parts, and via the diagrams of my vacuum, they did not have a listing for the brush bar belt tension arm. That is why I am trying other alternatives.

  • bullitt941 Mar 21, 2011

    Regforge, I received the following message from Espares:

    Unfortunately we have been unable to source the part(s) you require.

    I wasn't surprised, as on their dyson page, it appeared that the only vacuum not listed was the DC17 model.

    Are there any other possibilities you can think of. I am going to start trying to find Dyson authorized repair shops, etc. I can't believe this is so difficult.


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Try here

Very informative and helpful company


Posted on Mar 20, 2011

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Hi, you can get any part you want for your vacuum cleaner. just go to the site of the product maker of the vacuum your using and get in contact with customer care.. They will help you out with anything you want..

Take care..

Posted on Mar 21, 2011

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    SANYADE OMOTOLA Mar 21, 2011

    Good luck.

  • MrSimianca Oct 14, 2013

    Utterly useless and stupid comment! The first thought that comes to youre mind is usually not something EVERYONE else didnt think of. In this case it requires FAR more effort to find this part, which you need skill to install!

  • MrSimianca Oct 14, 2013

    Dyson only supplies belts, filters and replacement EXTERNAL parts. This guy needs a belt motor shroud belt tensioner.I've installed them and it is a pain but satisfying.


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SOURCE: Power shuts off on my dyson dc17 animal

My DC 17 Animal would only work when the brush was in the down position & the hose attachment wouldn't work at all. There was no suction. We had to take it in to be serviced & discovered that there is another filter in the system that Dyson doesn't tell you about. The person at the service center said he sees this problem a lot with this model because there is nothing about it in Dyson's consumer documentation.

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SOURCE: dyson dc17 animal stopped sucking. brush still

Make sure the flexible hose that connects the beater brush housing up to the connection up by the dust bin is still connected. It could also have a hole in it so check for that as well.

Posted on May 31, 2010

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I can think of three things that could be wrong.

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