Question about Kenmore 64802 Top Freezer Refrigerator
Posted by Anonymous on
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Remove back of unit and check defrost heater has not become detached, otherwse the is only two possibilities, one a defrost fault and although you say the defrost tube is clear the only reason it does not flow is due to a restriction, what can happen is that the water backs up the drain pipe and then freezes before the water in the external tray can evaporate. Regards Advisor
Posted on Aug 24, 2007
Your refrigerator has a defrost drain blockage behind the evaporator in your your freezer compartment. Some models like yours have leak in the turns as the water leaves the freezer. I recommend that you unplug and remove the cover to the evaporator and check the defrost condensate tray below the evaporator. A wet vacuum cleaner and poring a solution with clorox in the drain will help you clean locate the leak and where the blockage may be downline.. I do have the manual on yours and can help you solve this. Some times this is a factory defect and I can help you solve the freezing drain problem. Let me know, Sea Breeze
Posted on Jul 01, 2009
Your evaporator coils frost up in normal use
and every eight hours or so the entire unit shuts down and the defrost heater
comes on to melt the frost. This cycle last about 20 minutes. The melted frost
drips into a drain pan and through a drain tube to the drain tray under the
freezer/refrigerator where it's evaporated by the condenser fan.
Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help.
Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the lower back of the freezer.
Posted on Sep 21, 2009
Have you had a chance to locate the location the water inside freezer? There are many reasons for this to happen I just can not say it would be a defrost condensate drain blockage. Most times it is. Every 8 to 10 hours your freezer defrost and the water is surposed to follow a pipe or drain through the refrigerator to a pan below refrigerator where the warm air from condenser evaporates the water back to the air inside your home. That drain line sometimes slowly becomes blocked and then the drain hole becomes clogged with ice. Once that happens the drain needs to be cleared. I will try to help you solve this so for now I need you to see if water looks as if it came from rear of freezer. Placing photos on Flickr would be great! So tell me where you see it and yes we may need to pull a few things out. This is nothing a few towels, hair dryer hot water and Clorox and a wet vacuum cannot handle. Sea Breeze
Posted on Mar 21, 2010
Hi and welcome to FixYa. I am Kelly.
In the fresh food compartment center overhead within about 6 inches of the front of the unit there is a circular hole. Inside that hole you will see a dial with 2 tabs on it. Use your thumb or a squared off utensil and rotate the tabbed dial slowly until you hear an audible "CLICK" The refrigerator should stop running and the defrost cycle begins.
After 45 minutes (+ or - 10 mins) the compressor should start again. Once the compressor starts, check both the evaporator fan in the freezer compartment and the condenser fan in the bottom rear of the unit to make sure they are turning at full speed.
If the compressor does NOT after 90 minutes re-start, rotate the defrost timer tabs of the dial in the overhead of the fresh food compartment until you hear it start again. The fact that the compressor did not start in under 90 minutes indicates a defrost circuit problem.
A slow running evaporator fan or condenser fan will cause poor cooling. Also in the back of the unit, check the right side of the condenser coils for lint / hair build up. If it is blocked the front outside chassis of the freezer section will be very warm almost hot to the touch. Clean as needed with a vacuum if you do find any lint buildup.
Once more thing is to check the ice maker. Quickly touch the bottom of the ice maker. If it is VERY hot to the touch then there is a problem with the ice maker itself and the mold heater can cause your freezer to warm up and overall unit performance to degrade.
A complete checkout of the ice maker can be found here: http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=12&newsdesk_id=34
Your parts can be found here:
Scrolling the left side of the page will access all sections of the unit.
Thanks for using FixYa.
It sounds as if you have an automatic defrost problem.
Posted on Jun 13, 2010
Tips for a great answer:
Sep 27, 2011 | Kenmore Top Freezer Refrigerator
Sep 24, 2011 | Refrigerators
Sep 17, 2011 | Kenmore Refrigerators
Aug 11, 2011 | Kenmore 73502 / 73504 / 73509 Bottom...
Jul 26, 2011 | Kenmore Refrigerators
Mar 04, 2011 | Kenmore Refrigerators
Jun 02, 2010 | Sub-Zero 650 / O Bottom Freezer...
Apr 19, 2009 | Kenmore Refrigerators
Aug 31, 2008 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...
Oct 22, 2007 | Kenmore 55612 / 55614 / 5561 / 655619 Side...
54 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: