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Wide black strip across all pages that are photocopied. Have requested assistance once already but heard nothing from HP. I have had the printer for about 2 1/2 months but did not install it until last week. Please respond. Leslie Gibson

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  • gisley Aug 08, 2008

    Lets just pretend that I dont have a clue about computers, printers etc. Where might I find the charger cleaner?

    Thank you for your response I do hope I can figure out where the charger cleaner is.


    Gisley


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Check the charger cleaner. It is a plastic piece that you can slide back and forth to clean the charger. Make sure it is pushed all the way to the end. Otherwise, if it is left in any other position, it will leave a black bar across any prints.

Posted on Aug 02, 2008

  • Phil Oellrich Aug 08, 2008

    If you can please tell me the brand name and most important, the model number of your printer, I can probably give you a better idea of where the charger is located, and how to access it if I know the model number. thank you.

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