Hello,
Hmm, it seems that I have had a similar problem with my own dvd burner. Seems that the Laser used for DVD burning is broken or not working properly or you just need a firmware upgrade of your external DVD writer (you did mention reinstalling software, not firmware please clarify which one of the two it was).
OVERALL:
In case the hardware misbehaves - Get a cotton swab soak it a bit in alcohol and try to clean the laser eye-lens inside the drive that reads/writes on the disks. It is usually located when you open up the drive. *NOTE: dont use too much alcohol and let it dry completely before using.
In case there is a software issue - Download the latest firmware for the specific LG multi drive burner or ask more details/user manuals on the product on the official support page HERE. NOTE THAT this product is discontinued.
Hi sorry for not replying earlier, if the unit is a newly bought part the simplest thing to do is to return it back to the store that you purchased it since It will be in warantty and you might get your money back, replace it with another or have someone fix it and be free (since it has warranty).
More info on warantty claims for LG products can be found athttp://www.lg.com/uk/support/repair/supp...
or you can always contact your local LG representative of your country.
***Thanks, please rate my solution***
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Thank you. I installed the software that came with the unit. I don't know where to get the firmware for the unit (which is brand new by the way)....any suggestions?? Unfortunately, LG's IT section is only open when I am at work so it is a bit difficult to get a solution from them....I emailed LG and was told to ring....Catch 22...
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