Question about Velocity Micro Cruz Reader R101 Tablet PC

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My ereader is frozen on the "Cruz" screen when I turn it on.

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  • 242 Answers

Sorry to hear your having problems with with your Cruz Reader. The simplest way to fix this is to upgrade your firmware. The update can be downloaded from here. After downloading copy it to the root (not in a folder) of an SD card ensuring that the file is named 'PD_INX7E_ENG_6410POP.ZIP'.

Now remove the back of the reader. This can be done by prying with your fingernails around the edge. If you've never removed the back before it can be a little difficult because there's some adhesive holding the back on as well as the clips around the edge.

Now unplug the battery. It's the small white plug in the lower left hand corner next to the battery (large gray thing taking up most of the device). Leave it unplugged for five seconds before plugging it back in. Replace back cover and now you're ready to flash the new firmware.

Insert your SD card into the external SD slot on the device. With the device off, press and hold the volume up button. While continuing to hold the volume up button, press and hold the power button. Continue holding both buttons. The 'Cruz' screen will come up and then an android screen with a status meter will come up. Now release both buttons and let the update apply. When it's done the device will reboot and should start normally.

This does clear the internal memory of the device, so you will lose all the programs that you've installed. Any data on the internal SD card and external SD card will not be touched.

This should fix the problem that you're having. Let me know if you have any questions or any other problems.

Ray

Posted on Mar 24, 2011

  • 2 more comments 
  • Ray Anderson Mar 24, 2011

    I forgot to mention, that this is good to do even if you're no longer having the problem of being stuck on the Cruz screen. It fixes a problem with volume loss when plugging in headphones, wifi issues and adds a user guide to the internal memory.

  • lorriewilde May 22, 2011

    I have the same problem and have done this over and over again after it reboots it still is stuck on cruz screen.

  • H Mac Jan 03, 2012

    I have the same problem. I finally with these steps can get beyond the white triangle with the yellow exclamation point. Come on Velocity CRUZ manufacturer, you aren't trying hard enough to come up with a solution. We need some drivers that will tell this thing to recognize when you push on the power button, it means power on or power off. We shouldn't have to unplug the batter to accomplish this. I am so sick and tired of seeing that darn CRUZ logo. The second step in all these instructions does not bring up an Android logo, it only knows how to display CRUZ.

  • Mark A Holman
    Mark A Holman Mar 29, 2014

    As of March 29, 2014 that link is dead on CRUZ support page.

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Posted on Jan 02, 2017

Davethesnake
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SOURCE: My Velocity Micro Cruz Reader

press power button in for about 6/7 seconds then start again,should reset.Otherwise corrupted installation ,,re-installl OS.

Posted on Jul 15, 2011

greengeekspr
  • 28 Answers

SOURCE: Velocity Micro Cruz ereader screen

Mine hasn't frozen (yet) but if this is a more or less "permanent" freeze there is a reset pinhole between the power button and the usb connector. If this is in intermittent problem, the only thing I can say is that the device is poorly designed, the screen is just not very responsive and the CPU chip must be under-powered so it is very slow to react. If you tap-tap-tap a lot on the screen or the power button you might be overloading the CPU. Mine seems to freeze from time to time but eventually "catches up" and then starts working again. Sorry, but I definitely put this product only a half step above the junk category. I also own an Ipod Touch and holy cow there is a world of difference in quality and performance between the two.

Oh yeah - you might try calibrating the screen but I doubt that it will help much. The "calibration" suggestion really seems like more of a distraction tactic to make new owners think they are really doing something cool to make it work better out of the box.

If you can still return the machine for a refund I suggest you do - lots of new tablets andf "readers" will be hitting the stores within a few weeks and Best Buy will be selling these for $50 just to unload them!

Posted on Jan 06, 2011

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Sep 02, 2011 | Velocity Micro Cruz Reader R101 Tablet PC

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My Velocity Micro Cruz Reader (R101)'s screen appears to be frozen... It just shows the "CRUZ" logo and stop loading after that... What should I do?


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Jul 15, 2011 | Velocity Micro Cruz Reader R101 Tablet PC

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My Cruz reader will not turn on. It froze and shut off. I've pressed the "reset" button but it still won't work.


My mom's did the same thing. Try holding in the reset button and the power button at the same time for 25 - 30 seconds. release them both when you see the Cruz boot screen appear. It should be fine after that

Jan 15, 2011 | Velocity Micro Cruz Reader R101 Tablet PC

1 Answer

Velocity Micro Cruz ereader screen freezes. The "desktop" icons are not reacting to touch or tapping.


Mine hasn't frozen (yet) but if this is a more or less "permanent" freeze there is a reset pinhole between the power button and the usb connector. If this is in intermittent problem, the only thing I can say is that the device is poorly designed, the screen is just not very responsive and the CPU chip must be under-powered so it is very slow to react. If you tap-tap-tap a lot on the screen or the power button you might be overloading the CPU. Mine seems to freeze from time to time but eventually "catches up" and then starts working again. Sorry, but I definitely put this product only a half step above the junk category. I also own an Ipod Touch and holy cow there is a world of difference in quality and performance between the two.

Oh yeah - you might try calibrating the screen but I doubt that it will help much. The "calibration" suggestion really seems like more of a distraction tactic to make new owners think they are really doing something cool to make it work better out of the box.

If you can still return the machine for a refund I suggest you do - lots of new tablets andf "readers" will be hitting the stores within a few weeks and Best Buy will be selling these for $50 just to unload them!

Jan 06, 2011 | Velocity Micro Cruz Reader R101 Tablet PC

2 Answers

Screen is frozen and wont respond to the touch


You can also try reseting it (use a small safty pin or paperclip in the reset hole) or remove the back cover and carefully unhook the battery from it's balance connector, wait a few minutes and rehook it back up and try pressing the power button. I am using my cruz tablet to write thus right now. Good luck!

Dec 24, 2010 | Velocity Micro Cruz Reader R101 Tablet PC

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