Question about Velocity Micro Cruz Reader R101 Tablet PC
Sorry to hear your having problems with with your Cruz Reader. The simplest way to fix this is to upgrade your firmware. The update can be downloaded from here. After downloading copy it to the root (not in a folder) of an SD card ensuring that the file is named 'PD_INX7E_ENG_6410POP.ZIP'.
Now remove the back of the reader. This can be done by prying with your fingernails around the edge. If you've never removed the back before it can be a little difficult because there's some adhesive holding the back on as well as the clips around the edge.
Now unplug the battery. It's the small white plug in the lower left hand corner next to the battery (large gray thing taking up most of the device). Leave it unplugged for five seconds before plugging it back in. Replace back cover and now you're ready to flash the new firmware.
Insert your SD card into the external SD slot on the device. With the device off, press and hold the volume up button. While continuing to hold the volume up button, press and hold the power button. Continue holding both buttons. The 'Cruz' screen will come up and then an android screen with a status meter will come up. Now release both buttons and let the update apply. When it's done the device will reboot and should start normally.
This does clear the internal memory of the device, so you will lose all the programs that you've installed. Any data on the internal SD card and external SD card will not be touched.
This should fix the problem that you're having. Let me know if you have any questions or any other problems.
Posted on Mar 24, 2011
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Posted on Jan 02, 2017
Mine hasn't frozen (yet) but if this is a more or less "permanent" freeze there is a reset pinhole between the power button and the usb connector. If this is in intermittent problem, the only thing I can say is that the device is poorly designed, the screen is just not very responsive and the CPU chip must be under-powered so it is very slow to react. If you tap-tap-tap a lot on the screen or the power button you might be overloading the CPU. Mine seems to freeze from time to time but eventually "catches up" and then starts working again. Sorry, but I definitely put this product only a half step above the junk category. I also own an Ipod Touch and holy cow there is a world of difference in quality and performance between the two.
Oh yeah - you might try calibrating the screen but I doubt that it will help much. The "calibration" suggestion really seems like more of a distraction tactic to make new owners think they are really doing something cool to make it work better out of the box.
If you can still return the machine for a refund I suggest you do - lots of new tablets andf "readers" will be hitting the stores within a few weeks and Best Buy will be selling these for $50 just to unload them!
Posted on Jan 06, 2011
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