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Sony cdp-r10 shipped from Tokyo Japan was damaged by Fedex it weighs 67 pounds opend up to view inside , this model has a fixed Laser , the cd holder only moves about 1/2 inch twards the laser stops then returns that is all it dose now

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Hi,

Since you have received the part damaged. All you need to do is to call their support number and ask for a replacement as it was not your fault. I would suggest do not try to troubleshoot and compromise on the broken cd holder at this point of time. Please find Sony's international support numbers where you can call and log your case at the earliest.

http://www.sonymusic.com/page/contact-us

Thank You

Posted on Mar 20, 2011

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1 Answer

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It sounds like there is a cd tray alignment problem, there is no quick fix, all i could suggest is to send it to us or take it to your nearest dealer.

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http://www.audiovisualservices.info/

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