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Easy Notebook P701, 7'' screen. I can connect to my modem, but I can't get online. Message: Cannot find server or DNS error.

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  • Christina Mar 20, 2011

    The problem is not with the modem, I can connect wirelessly to it. My other computers are working fine with the same IP address, and getting online with internet explorer.

    I just can't connect through internet explorer programme to get online on my little notebook. I used to be able to, then it just stopped. I can't connect to any websites.

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Please follow the steps suggested in order.

First, temporarily disable all the security and firewall software

Note : enable them after performing troubleshooting steps.

Second, you may run the Network troubleshooter first to see if it canhelp diagnose and solve your problem. Open the Network troubleshooter byright-clicking the network icon in the notification area, and then clickingTroubleshoot problems.


You can also run the Internet Connections troubleshooter by:

1. Clicking the Start button , and thenclicking Control Panel.

2. In the search box, type troubleshooter,and then click Troubleshooting.

3. Under Network and Internet, clickConnect to the Internet.


For more troubleshooting help, see Why can't I connect to the Internet? (http://windows.microsoft.com/en-US/Windows7/why-can-t-i-connect-to-the-internet)

Third, I
would suggest you to turn on network discovery and checkwhether it helps to fix the issue. To do so, please follow the steps below:

1. Open Advanced sharing settings by clicking the Startbutton, and then clicking Control Panel. In the search box, type network, clickNetwork and Sharing Center, and then, in the navigation pane, click Changeadvanced sharing settings.

2. Click the chevron to expand the current network profile.

3. Click Turn on network discovery, and then click Savechanges. If you're prompted for an administrator password or confirmation, typethe password or provide confirmation.

To know more about this feature, please visit the below mentioned link:
http://windows.microsoft.com/en-us/windows7/What-is-network-discovery

Flush DNS and request a new IP address from your ISP server by following thesesteps.

* Click Start
* Click run
* In the run box type cmd.exe and click OK
* When the command prompt opens type the following. ENTERafter each new line.
* ipconfig /flushdns
ipconfig /release
ipconfig /renew
exit

For Internet Explorer you may perform the following methods and check.

Method 1 :
Run Internet Explorer in No Add-ons mode Although browser add-ons can enhanceyour online experience, they can occasionally interfere or conflict with othersoftware on your computer. Try starting Internet Explorer without add-ons tosee whether the problem is resolved. Follow these steps:

  1. Click Start, and thenclick Internet Explorer .
  1. Click Internet Explorer (No Add-Ons) . Internet Explorer opens without add-ons, toolbars, or plug-ins.
  2. Try to view the Web page again to see whether it works correctly.
If disabling all add-ons resolvesthe problem, you might want to use Add-on Manager to disable all add-ons andthen turn on add-ons only as you need them. This will let you determine whichadd-on is causing the problem.
  1. Click Start, and thenclick Internet Explorer .
  1. Click Tools , and then click Internet Options .
  2. Click the Programs tab, and then click Manage add-ons .
  3. Click an add-on in the Name list, and then click Disable .
  4. Try to view the Web page again to see whether it works correctly.
  5. If the Web page works correctly, you know that the add-on caused the problem. If you still cannot view the Web page, the add-on did not cause the problem, and you can enable it again.
Method 2 :

To reset IE to the defaults

click Tools> Internet Options, then go to the Advanced tab. Click on thereset button at the bottom of the Advanced tab and select the options you wouldlike to keep from the list.

Refer the link below to reset Internet Explorer settings:
http://support.microsoft.com/kb/923737

Posted on Mar 20, 2011

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Open the network protocol ..and take a look on the support ..and see if any servers are allocated...if there are not ..it is either a matter of drivers for the network card ..or the provider has a temporary issue with the connection ...The servers on the modems can be manually inserted if you get into the browser ..and type the http://ip of the modem ...and hit enter..
the modem's IP address is written on the label ...This way you will be directed to the modem's settings and if you know the server you can manually insert it ..and save changes..
But I think first you should unplug it from the power source for 30 seconds and plug it again ..and see if it gets the server automatically ...and also call the provider..cause if you use the tcp/ip protocol with assign an IP address automatically ..it means that your lack of connection to the server is the provider's fault ...(you can check it by connecting another computer for a moment and see if it works ..this way you will know that it is a fault of the notebook ..and look for the LAN driver to reinstall ...

Posted on Mar 20, 2011

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Greetings,

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