I believe the battery pack may not be working and I cannot charge it through the plug in charger b/c the metal peice inside the plug has broken off inside the dvd player. I want to continue using it but I am not sure what to do. I have been unable till now to even find some help with this.
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Rechargeable batteries can only be recharged so many times. They begin to slowly lose their capacity after about the first 5 charges until ultimately it won't hold a charge anymore. It appears that this is your problem. Look for a model number on the battery & do a Google search for it if you want to try & replace it. You might also find it is cheaper to buy a whole new DVD player than it is to buy a replacement battery.
I wrote to Walmart.com. The corporate office. They contacted my local store and the store replaced my machine with a brand new magnavox even though my machine was 1 year old, Try it. They told us that customer satisfaction was guaranteed. They also told us that the company was out of business.
1) Look into purchasing an external rechargeable battery pack for PDVD units (available at Best Buy). It is an external pack that will connect to the players AC port.
2) Prepare for surgery! You will need 6 rechargeable AA batteries, a soldering iron, super glue, and patience.
You'll need to open the battery case and look at the batteries within. Note the direction and polarity of all the batteries and how they are wired/soldered together. You will need to replace all these batteries with the new ones you have purchased. Wire together the new batteries in the exact same order and polarity as the old dead ones. Remove the old ones and replace with the new ones. Solder in where necessary and be sure not to bridge any contacts. Put the case back together with a little super glue on the seam. Replace into the PDVD player when the battery case is dry (or else you may permanently mount the battery case into the player) and set to recharge using the AC pack. if everythign was wired correctly, you should have a charged battery pack in about 1 hour (since most rechargeable batteries come with 3/4 charge in them).
While I don't recomend this second solution, it is plausable for the hobbiest electrician or DIY-er.