Question about Samsung Dishwashers
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Posted on Jan 02, 2017
Our unit started displaying code 9E after filling, draining and filling again. At the beginning it was enough just to restart it. Finally this trick didn't work anymore. Before calling service for out of warranty I decided to take the unit out of the cabinet and start it. Of course this didn't fixed the problem. Then i noticed where the water comes in and I took off the panel on the left side bottom.
Under the panel there is a white box that has a floater inside. The floater is pushing a lever that actuates a micro switch. I noticed that the lever wasn't moving as the machine started to fill in with water. The lever was stuck. An easy touch on the lever fixed the problem and the machine started working.
I will put back the washer for now but if it happens again in the next future i'll have to find a more permanent fix.
Posted on Sep 21, 2010
SOURCE: samsung dw model dmr78ahs/xac
Hello, Welcome to FixYa.
The 9E code as it pertains to your Samsung is as follows according to the Samsung service manual...
ERROR TYPE - Low water level detected.
OCCURING CONDITION - Occurs when low water level even after water supply resumes after low level is detected the 1st time.
POSSIBLE/EXPECTED CAUSES - a) Low level sensor defective. b) Low level sensor wire loose/not connected. c) Main PBA fault/defective ( main board )
Steps to resolve-check.
Check for foreign material in the floater of the Low Level Sensor.
- Check the voltage between both ends (pink and brown wires) of the Micro Switch.
When operating normally after water is supplied:
- Check only the Micro Switch.(Remove the connectors before checking.)
Lift the lever: Short
Lower the lever: Open
- Faulty: Replace the Low Level Sensor, Remove foreign material from the floater
- Normal: Replace the Main PBA assy.
If you don't think this is something within your scope of abilities please call an authorized Samsung service center in your area.
Let me know what you find and I'll be glad to help you in whatever manner I can. I do have a generic service manual for Samsung dishwashers ( essentially all the same as for components and repairs) but you'll need to provide an email address for me to send it via pdf attachment. Good luck.
Posted on Apr 19, 2011
June 12,2011... i think a lot of the issues regarding noise and cleaning issues are related to the water sensor assembly. Small white plastic device on left hand side of dishwasher when pulled out. we had this dishwasher 3 months, the upper plastic clips broke, then the loud grinding noise, - called for warranty repair, in meantime got a code 9E - low water level. Repair man came out, pushed some special sequence of buttons and it never gave him the history of the 9E code coming up, but we ran a cycle and sure enough it came up. Repair man came back 3 weeks later with parts (yes 3 weeks - upper brackets, water sensor assembly and a new bottom tray - as there was a thumping sound). Repair man found some plastic shavings in the water assembly which may have caused the fault in the sensor reading water level. dishwasher fixed, very quiet now, and dishes are super hot to touch after cycle and clean - if you place dinner plates apart - tines are too close.
prior to being fixed - dishes would have a few water dirt stains, and dishes were not completely dry. Now they are dry completely - even the plastic utensil holder handle. I also made sure the drain hose was fastened up high to top of inside cabinet. i still would not recommend this dishwasher - but want to help those of us who are stuck with it !! hopefully this helps.
Posted on Jun 13, 2011
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Please if this helped you at all, if you can find the time to rate my help and some kind words written would be appreciated for my free help , I would appreciate it. Here is also my direct link to my own pages of other areas of my expertise for other problems you might have in Automotive,Appliance, and Electronics. Drop In anytime for my help. Thanks,Mike
Posted on Oct 27, 2011
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