Question about Acer Aspire 6920 Notebook PC

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Hi, I have a problem with my acer aspire(6920),when i connect my notebook to a power supply it keeps restarting,but if i take out the incoming power and use only the battery it works fine...

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Hi Roe - It then is almost certain that the problem is your external A/C adapter. Until this gets sorted out I wouldn't keep plugging it into the laptop...it may be capable of doing damage to your PC. There is also a possibility that is the A/C circuity inside the machine.

The easiest thing to do (if you have the ability) is to use a voltmeter and measure the actual current coming out of the adapter. Most people don't have access to one so I'd recommend you take the adapter to a local electronics store (Like Radio Shack in the U.S.) and ask them to check the current (It should be outputting 19Volts DC @ 3.42 Amps or something very close.
The above assumes the machine is out of warranty. If not, obviously you should give Acer tech support a call and proceed there.

Should you discover that it is the A/C adapter and is out of warranty you should purchase a replacement adapter such as the ones listed HERE and you'll be back up and running.

Thanks for inquiring at Fix Ya

Mikeywaf

Posted on Mar 20, 2011

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You must have a short in your power supply. Is it the original power supply? If it is not then I would suggest that maybe you have the voltage and or amperage set wrong. If it is the original Power supply then Have you or someone you know take a volt meter and check it for proper voltage at the connector.

Posted on Mar 20, 2011

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Acer Aspire 6920 Restarts in Normal mode and works only in safe mode


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Hi,

Start your system in Safe mode.
and try to restore your system for previous date.
If your are not compatible with how to restore, Go to the link and follow the steps.

http://support.microsoft.com/kb/306084

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Thanks for using FixYa.

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Hi,

It appears that some of the the Windows files are corrupted on your computer, you can restore the computer back to factory default,to do so, follow the below steps: Turn OFF the computer, now as
soon as you hit the power button, keep on holding "Alt" key & keep on tapping "F10" key, i.e Alt+f10, it will open the recovery console, select full factory restore and follow onscreen instruction.

NOTE: This will erase all the datas on the computer.

Thanks and regards,
Jitha

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