This feature is called call screening. To turn off call screening, press and hold the down arrow button on base unit while screening a call until the call screening volume turns off. I have included a link where you can download the manual for your phone /answering systemin case you need it. Turning call screening off is on page 31.
Sorry, I forgot the link, here it is.
http://service.us.panasonic.com/OPERMANP...
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