Question about Printers & Copiers
Posted on Sep 05, 2009
I found this answer to your problem on www.fixyourownprinter.com and it should help you. Basically, it looks like you will have to reinstall the application, but read the text of this post that I am putting below, first.
"If you're getting this error when you try to scan, fax or copy when logged on to Windows with a Limited User account (as opposed to a Computer Administrator account), read on; otherwise I have no advice to offer.
Artcopy55.exe apparently needs to be able to write to the file C:\balance.txt every time it does a scan. The default NTFS security permissions will stop it from doing this if it's run from a limited account, and instead of coping in any reasonable way with this (like, for example, simply believing the settings that are already in there) it just dies.
You should run artcopy55.exe at least once from a Computer Administrator account to let it create all the files and registry keys it needs, then apply Modify permission for Users, and Deny Delete permission for Everyone, to C:\balance.txt.
Artcopy55.exe also wants to save the scanned image into a subfolder of C:\Program Files\LexmarkX73, as well as mess with the contents of some settings files inside that folder. So you need to apply Modify permissions for Users to this folder as well. If you don't do this, copy and fax operations simply stop after performing the scan.
Process Monitor reveals all kinds of other files and registry keys that artcopy55.exe gets ACCESS DENIED results on when run from a limited account; however, it works OK with just these two changes."
Posted on Aug 02, 2008
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