Question about Office Equipment & Supplies
Posted on Sep 05, 2009
I found this answer to your problem on www.fixyourownprinter.com and it should help you. Basically, it looks like you will have to reinstall the application, but read the text of this post that I am putting below, first.
"If you're getting this error when you try to scan, fax or copy when logged on to Windows with a Limited User account (as opposed to a Computer Administrator account), read on; otherwise I have no advice to offer.
Artcopy55.exe apparently needs to be able to write to the file C:\balance.txt every time it does a scan. The default NTFS security permissions will stop it from doing this if it's run from a limited account, and instead of coping in any reasonable way with this (like, for example, simply believing the settings that are already in there) it just dies.
You should run artcopy55.exe at least once from a Computer Administrator account to let it create all the files and registry keys it needs, then apply Modify permission for Users, and Deny Delete permission for Everyone, to C:\balance.txt.
Artcopy55.exe also wants to save the scanned image into a subfolder of C:\Program Files\LexmarkX73, as well as mess with the contents of some settings files inside that folder. So you need to apply Modify permissions for Users to this folder as well. If you don't do this, copy and fax operations simply stop after performing the scan.
Process Monitor reveals all kinds of other files and registry keys that artcopy55.exe gets ACCESS DENIED results on when run from a limited account; however, it works OK with just these two changes."
Posted on Aug 02, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Feb 11, 2011 | Lexmark X73 All-In-One InkJet Printer
Apr 15, 2010 | Lexmark X73 All-In-One InkJet Printer
Nov 17, 2009 | Lexmark X73 All-In-One InkJet Printer
Oct 23, 2009 | Lexmark X73 All-In-One InkJet Printer
Apr 10, 2009 | Lexmark X73 All-In-One InkJet Printer
Nov 18, 2008 | Lexmark X73 All-In-One InkJet Printer
324 people viewed this question
Usually answered in minutes!